Future roles of IT going to be more challenging: Manage Engine
Manage Engine, the real-time IT Management Company and creators of ServiceDesk Plus, the IT service desk software used by more than 100,000 organizations worldwide, has announced the results of its IT Service Management Future Readiness survey recently in Chennai.
The survey was conducted in collaboration with ITSM.tools, that focussed on the opportunities and challenges ITSM sees in the future. It was presented to ITSM professionals and garnered over 300 responses, yielding the following key findings in five distinct areas:
* Working in IT: Eighty-two per cent of ITSM professionals believe that the IT roles of tomorrow will be more challenging — and the majority of the workforce currently feels undervalued by management.
* Impact of politics on IT staffing: More than 60% of respondents feel that the current global and local political scenario — like Brexit, the recent U.S. election and Australian immigration policies — will adversely affect recruitment for IT roles.
* New technology: Cloud technology continues to enjoy positive feedback from ITSM professionals in spite of a major outage. Artificial Intelligence (AI) isn’t seen as a major job disruptor yet, with only 16 per cent of respondents saying it will affect IT jobs.
* Best practices: Only 24 per cent of ITSM professionals show confidence in the existing ITSM best practices, including ITIL, making a strong case for their revamp.
* Meeting service expectations: With an incoming millennial workforce, 77 per cent of ITSM professionals believe that IT teams will have to do more to manage the expectation gap between younger and older employees.
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