Paytm enters AI travel space with smart new app ‘Paytm Checkin’

The new app leverages conversational AI to simplify bookings, deliver personalized itineraries, and enhance travel experiences across flights, trains, buses, and metro services

Paytm (One 97 Communications Limited), India’s full-stack merchant payments leader and pioneer in mobile payments, QR codes, and Soundbox, has unveiled its new artificial intelligence-based travel app, Paytm Checkin. The launch marks a major milestone in Paytm’s efforts to bring AI innovation into travel planning, enabling users to plan, book, and manage journeys through a single, intuitive platform.

With Paytm Checkin, travel planning becomes conversational and highly personalized. The AI assistant within the app understands user queries naturally, helping travellers discover destinations, curate itineraries, and make bookings across multiple travel modes — all through simple chat-based interactions. The assistant continuously learns from user preferences, previous searches, and travel patterns to deliver contextually relevant recommendations that evolve over time. The AI features are currently in early beta and will improve through real-world feedback and user engagement.

Redefining travel with AI

Building on Paytm’s legacy of innovation, the app offers a zero convenience fee on bookings, transparent pricing, and flexible benefits. Travellers can enjoy free flight cancellation at ₹99, a Travel Pass for ₹249 offering extra savings, Paytm Assured for Buses for timely refunds, and Ticket Assure for Trains for confirmed seat assistance. The app’s modern interface ensures effortless navigation, faster checkout, and real-time flight tracking for a seamless experience.

Vikash Jalan, CEO - Paytm Travel, said, “We are taking a big step in AI-led travel with Paytm Checkin, creating a new and smarter way for people to plan and book their journeys. We believe AI will change the way travel bookings are done, and with Paytm Checkin, we are bringing a world-class, AI-first experience through a dedicated app designed to make travel planning simple, personal, and effortless.”

With this launch, Paytm extends its AI-driven innovation to the travel sector, creating a smarter, more personalized, and transparent way to plan and experience journeys.