Are today’s CIOs looking at 5G as a strategic part of their IT strategy?
5G or the Fifth Generation is bringing about a sweeping change, not only in the telecom industry, but also in the enterprise and consumer space. No longer considered ‘hype’, 5G is fast becoming a reality, with countries across the world – including India – already or are starting to invest in 5G to gain from its high-speed network and reliability.
5G is poised to be at least 10 times faster than 4G, and is expected to connect 100 times more devices than 4G did, giving rise to a deluge of IoT-enabled gadgets and devices. The evolution of 5G should therefore be of interest to the Chief Information Officers (CIOs), as they are always on the lookout for the latest technologies.
Recent reports have shown that enterprises are optimistic about the 5G business outlook and are moving forward aggressively with deployment plans. Reason being they could benefit from more real-time online interactions with customers, have seamless video conferences with staff, and have a more connected and efficient network for real-time interactions and run complex applications effortlessly. 5G is poised to solve some of the most critical business problems and hugely improve bottom-line.
However, it is true that in order for this to happen, CIOs will need to upgrade their skill-sets and make themselves ready for an ultra-fast future.
There can also be a challenge for a CIO while she/he adopts a 5G strategy. 5G may have an absolute impact on IT strategic plans for many CIOs, unless they have a strong digital strategy in place. To make 5G a reality, a CIO should therefore look into incorporating wireless connectivity into their business plan. Secondly, they should also address how 5G is going to affect the overall communications infrastructure. And lastly, they should review/audit their present network infrastructures to understand what upgrades or replacements to network hardware, software, and services may be required to get ready for 5G.
Also, it goes without saying that transitioning to 5G will come with its own security risks. Hence, CIOs will have to work out stringent security measures while adopting 5G technology.
Head IT - Kanakia Group
“Customer Service & Mobility for Real Estate - this is not a buzz word but a requirement right now and future for long run. When we implemented the first project for customer portal for service, way back in 2013, some market Pandit asked us why we have launched this application. After sales service is a major focus area for real estate or any industry, especially to provide a 5 star facility and 24/7 support for all the amenities offered by the developer.
The real estate sector is in the middle of a transformation and while it has so far been an exciting ride, it is also being very challenging as we oversee the efficient introduction and use of technology across diverse network in real estate. For us private cloud technology was the key, as our business needed to continue to meet and exceed the expectations of customers who are demanding more than ever before. Cloud provide us with agility and speed to market that allows us to hit the right goals and outcomes no matter where we are. Due to this cloud security plays an important role to safeguard all.Overall we can say that Customer service by using technology is very important in the Real Estate business.”
Dr Sushil Kumar Meher
Department of Computer Facility, AIIMS
“The healthcare environment has changed dramatically since last few decades. It has become information- intensive environment and has shifted its focus on technological applications. The use of 5G will transform the health care sector from translation research to personalized research. 5G has the capacity to impact and help enable medical innovations using augmented reality, virtual reality, artificial intelligence (AI), remote medical learning, remote patient monitoring, and more.
Another important aspect is the use of Big Data in healthcare. Analysis of Big Data, such as at the genomic level can help us to have a better understanding of disease as well as formulate treatment plans which can be personalized to a geographical area or to ethnic groups or can even lead to personalized treatment at individual level.
All India Institute of Medical Sciences, New Delhi has also taken lead in implementation of IT in the medical field. HIS is successfully running and SNOMED CT, the international standard for clinical terminology has been successfully incorporated in the HIS.
IT is transforming the healthcare in a big way and with the coming of 5G the major roadblock of the data transmitting issue will also be resolved.”
Dr Harold D’ Costa
President – Cyber Security Corporation
“The CIO today has to play a critical role to ensure that the objectives of the organization are met. Gone are the days when the CIO was performing his duties at the backend. Large chunks of data were processed and provided to front executives for tactical and strategic decision-making process.
The role of the CIO was to only to provide the reports without adding any value services. Data mining, data analytics were a new term and was never a KRA of CIO. Today the CIO has not only to provide reports but also to ensure that the piece of information can help the organization to achieve its goals, be a front stake holder by providing rational decisions and to localize the systems to suit the law of the land.
The older concept of CIO was only to process the data and provide reports to Management. Today CIO has to be more vocal and has to play a lead role to ensure that the organization sustains the competition from the competitors.
Faster adoption of technology is the need of the hour and my organization is bent upon to leverage the use of technology to stay ahead in the competition.”
Senior General Manager - Havells India
“RPA is a new age technological model that will essentially automate repetitive, day to day manual and very structured tasks & processes. Every organization, whether big or small are targeting to automate their business processes in a way that it complements the manual strategizing without interrupting the process.
It’s an automation of “Knowledge Worker” who are repeatedly executing complex tasks, running processes e.g. invoice processing, answering queries, validating files & data, generating MIS, making logical decisions, entering and pulling data, performing transactions and actions of business.
Process automation also brings much more advanced way of using Natural Language Processing (NLP) space where boats are not only executed by simply reading emails and scheduled task but also you can use voice and other types of NLP to get them executed and running.
It can even respond to the natural language e.g. a customer calls and wants to know the status of his order, bot will receive the message and it will go into the system and process and will gather all the information about the order and will tell the customer whether it is in production or packing or being billed or transported or exact location of in transit.”
Bharat B Anand
Senior Director, NASSCOM - DSCI
“With the GoI announcing setting up of 100 smart cities in India and earmarking budget for the same, a major push is being made by both central & state governments alike. The nuclei of such smart cities are the consumers who get these services viz energy, transportation, utilities etc through Integrated Communication Technologies (ICT) so as to enhance the quality of life and productivity while lowering consumption, wastage and costs.
One of the major asks of integrated ICT is the seamless flow of data between sensors (OT) and tools & technologies (IT) for critical, just in time decisions.
To overcome this challenge a relatively new concept of using Edge AI is evolving. In this technique, data received from sensors, switches or other devices is analyzed near the device itself, rather than being sent to a centralized data store. By using AI algorithms organizations can define what data is needed to be sent to the centralized data store which in effect reduces latency in decision making processes, not to mention reduction in time, cost and effort. In effect, with edge computing, data processing and storage shifts to the very edge of the network i.e. as close as possible to the end-points and devices they are servicing.”
Chief Information Officer – KPMG India
“With history that dates back to the 1950s, Artificial Intelligence is augmenting human capacities in ways that even scientists working in this field are startled. What was once a plot device in sci-fi movies is now evolving at a fast pace, offering previously unimagined opportunities as well as threats.
Whether it is about Alexa knowing which song to play next, social networking sites enlisting customized content in our feed, or GPS directing us to an ideal, time-saving driving route as per the current traffic situation, it is about AI applications specializing in a complex task and even overtaking those that made them.
Artificial Intelligence is not just a new set of technology; it’s a whole new world. Looking around us, we can see AI almost everywhere – from virtual digital assistants helping us find information and execute tasks whenever instructed, the smart GPS-based apps recommending the fastest route as per traffic, self-driving cars self-navigating and adapting to the real-time changing conditions, through to augmented intelligence where AI systems can go beyond humans like discovering a new drug.
As we move closer towards a technologically-driven society, AI is set to make our lives easier, helping us save time, effort, and money. Some scientists believe its 30 years away; others say centuries.”
Founding Director & CIO – Parsupp IT Services
“5G is the newest variant of mobile connectivity and is expected to be commercialized across the globe and open new avenues of applications. With the capability of reaching speeds approximately a thousand times faster than 4G, 5G technologies will bring about a substantial shift in user behaviour, and the applications of smart mobile devices, Precision agriculture, Augmented Reality, Virtual Reality, and Internet of Things among others.
The first-generation mobile network (1G) was all about voice. 2G was about voice and texting; 3G was about voice, texting, and data; 4G was everything in 3G but faster; and 5G will be even faster; it will be fast enough to download a full-length HD movie in seconds.
5G greatly improves what businesses can do with connected devices. This is because of the capabilities of 5G technology to support more simultaneous internet connections, require less energy from wireless radios, enable more IoT video applications, and mitigate problems associated with wireless latency.
For Augmented reality & Virtual reality, 5G looks set to be more transformational than most. Indeed, 5G could prove instrumental to AR & VR finally hitting the mainstream. Availability of 5G will help producers make faster and better decisions while improving machine performance for greater productivity, efficiencies and yields.”
DGM – IT/Application, Pristine Logistics
“Digital transformation is the acceleration of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way. In fact, digital transformation is business transformation. These digital business transformations are influenced/driven by the following factors - Technology innovation, customer behavior, risk, and external environmental factors.
The role IT takes in organizations has evolved over the decades, as its influence on innovation flows. In today’s era of digital transformation, IT once again finds itself critical to business success.
There’s also a strong focus on moving from fixed processes to more agile approaches, to adapt to changes in the market more quickly. Today, the window of opportunity is so short. Before you had a year to change a system, but today you have hours or days before the opportunity is claimed by a competitor.
Digital transformation helps organizations to eliminate the bottlenecks that exist in the current process and harm the efficiency as well as the flexibility to change with the changing demands. In an IT landscape, the chances of failure are largely reduced. With industry-proven expertise and world-class technologies, automation is uniquely positioned to deliver tangible progress towards the digital transformation strategy and mitigate the risk of failure.”
Vice President - NIIT Limited
“New age technologies like artificial intelligence (AI), machine learning (ML), Data Science and robotic process automation (RPA) are changing the way work is going to happen. Coming to more hardcore technologies, there’s a strong move towards Self-Driving Network (SDN2). Similar to a self-driving car, SDN2 is the next frontier — an autonomous network that is predictive and adaptive to its environment. It simultaneously increases economies of scale and efficiencies, while decreasing operating costs and delivering an optimized and customized quality of experience inexpensively to the end-user.
While Digital Transformation is one of the important agendas of each enterprise, upskilling, cross skilling and reskilling of the workforce is the key focus area for Learning and Development (L&D) leaders. The workforce that is employed for today’s work, will need reskilling to take up new roles in an organization.
One of the big job / role shifts in history happened during the industrial revolution; today we are at the cusp of similar job/role shift due to the new age technologies. L&D Leaders have an interesting challenge to skill people for future work environment. The staff members have a key challenge of keeping themselves employable. Each person who wishes to be employed, must ‘learn what matters’ and align his/her skil-lset to what the future workplace demands.”
CIO – Lux Industries
“Lux Industries’management is always prone to implementing the various innovations through digital platforms which are cost-efficient, flexible and secure analytics cloud solution with micro services across the company. We have implemented SAP S/4 HANA at 54 Locations with 5 legal entities for efficiently managing the entire process chain. Our SAP Solutions are driving efficiency to contour manufacturing processes along with lean manufacturing engineering solutions that organizes internal and external business processes for balanced manufacturing operations and customer satisfaction and transparency.
Also we have developed various mobile apps to enhance the data transparency, business intelligence, and analytics for internal and external customers. We have also implemented key measures aimed at protecting Enterprise resource planning (ERP) systems from illicit access ensuring accessibility and integrity of system data. In future, the company is planning to get connected with more than three lacs retailers through digitization.
We have implemented a custom built system to introduce target based trade incentive scheme for the retailers. The Scheme has been designed for both public as well dealer and retailers. For Dealers and Retailers, Special offers have been introduced to enable them to make substantial progress in business growth. It helps in financial and business performance management.”
CIO – GreenAct Innovations
“5G with its low latency and whopping bandwidths would open up great opportunities where a network based decision making was prohibitively inappropriate, since machines cannot make quicker decisions against the latency and the outcome would be a catastrophe!
At GreenAct Innovations, we believe and put forward network enabled fully autonomous vehicles as a necessity and not as a luxury for India, considering high vehicle density, unpredictable road conditions and driving habits. 5G with Edge Computing throws open immense ease on the road for the commuters. While back-ends are already on Cloud, 5G will extend data centres anywhere.
AI and Deep Learning/ML are going to make driving a smoother and safer experience. We propose locally governed centralized control zones on the road like Cellular Zones, which can manage Emergency and Priority Traffic. This will avoid any vehicle collision while maximum possible speed is achieved through 100% predictable vehicular movements and it will make the traffic cleared faster than what we imagine today.
In a sociological impact, we expect more public transport rather than private vehicles in this system. Predicted capacity analysis is going to generate additional revenue through maximum utilization and zero wastage. Big Data analytics is going to play a creative role here.”
Sr. Vice President & CIO – Capital Small Finance Bank
“The future of financial services is mobile. IDRBT (Institute for Development and Research in Banking Technology) has already setup a 5G use case lab for the Banks & FI’s. 5G if combined with Artificial Intelligence (AI), blockchain & big data will enable real-time information gathering.
It will help banks and other Financial Institutions (FI's) deliver the new, innovative mobile services for consumers such as servicing through video calls or remote teller. 5G can also enable multi-layered authentication for extra account protection by using new biometric data types with higher level of accuracy instead of the local authentication of biometric data.
5G benefits can also extend beyond customer services as it can enable an end-to-end customer experience from application to credit check to personalized offer to disbursement of funds in a slick. More accurate fraud prevention with AI is possible as data will travel real-time across the networks.
Real-time data can be collected paving the way for new AI based personal banking services. There are millions of people across the world living in the rural areas. 5G when affordable can help giving them a better richer banking experience through virtual reality-based customer service & Mobile branches.”
Head – IT, Ashiana Housing
“Innovation in technology always brings new aspect of doing business. 5G will open new opportunities for the re-engineered business models, high volume data movement from IoTs to data lakes and resulting in more innovation in products and customer services.
5G will be the base of innovation and evolution. 5G is the most powerful generation of mobile connectivity till now. 5G leverages cloud application and adaptation to the XaaS model. Being the high performance in terms of speed and bandwidth, the era of 5G will be shaped by many evolutionary leaps within the standard, before we can even begin to look to the next generation. With exponential evolution of technologies like AI, machine learning, IoT, the pace of change will be relentless. This will ultimately determine what will happen next.
This re-engineered service model of XaaS will boost traditional business models on insightful human and machine interactivity and behavior on a secure platform.
There will be more penetration of Machine Learning and Artificial Intelligence in day to day life of humans. 5G will be the turning point for the XaaS model adaptation for the businesses. It will play a major role in the transformation or digitalization of various old business models and adaptation to XaaS model.”
Ravinder Pal Singh
Chief Information and Innovation Officer - Tata Singapore Airlines
“Our organization has decided that we are continuing to invest in cutting-edge technology, mainly in three areas - AI, Robotics and Data Science - with a significant emphasis on customers. In parallel, we are also using these technologies to enhance our operational efficiency by way of adopting more intelligent, sustainable and cost-effective ways of doing routine jobs, thereby also elevating our workplace.
As a culture, we constantly work towards identifying opportunities to generate value in existing set of systems, business units and contracts. As part of the infrastructure, Vistara cloud is optimized on a regular basis. Every IT Project evaluated and measured in exact numbers of revenue generation, cost reduction (/per flight/per passenger/per employee). We are continuing to invest in cutting-edge technology, mainly in three areas - AI, Robotics and Data Science - with a significant emphasis on customers. Cutting-edge technologies, especially which are in commodity zone, play an important role in defining our digital agenda. As a startup airline and organization, we are laying a strong foundation for our future.
Our digital agenda is based on the foundation of a modern, robust, scalable and an elastic infrastructure. We are currently building a strong layer of core system of records pertaining to airline-commercial, financial, engineering, flight operations and people orientation.”
Senior Vice President & IT Head – Medanta Group
“In an intense, critical and dynamic sector like healthcare, Electronic Medical Record (EMR) helps continuity and optimizes patient care. It achieves this by sharing information across caregivers (hospitals, lab, pharmacy, etc.) and as a foundation for nation-level health registry; essential for effective execution of various public health programs. With recognition of its advantages EMR adoption has increased significantly. While EMR maneuver to scale, the next phase of IT in healthcare taking shape is Beyond EMR (B-EMR).
EMR is fundamentally a system of records around basic work-flow between caregivers. It replicates existing processes into digital world with different degrees of automation, process optimization and operational MIS on top of it. B-EMR is transformational technology for enabling new ways of doing things, doing more with less.
The comparison between EMR and B-EMR is akin to Foundational Vs Transformational technologies. In the field of healthcare, there are few areas where IT led disruptive transformation is expected, such as Tele-medicine, Mobility, AI using Big Data & IoT and Virtual Reality (VR). In the near future, both EMR and B-EMR will coexist. At the same time, with exponential advancement in above transformational technologies, a drift will happen from EMR to B-EMR, thereby laying the foundation for healthcare for masses.”
VP & CIO – Manipal Health Enterprises
“7 years ago Manipal Hospitals started digital transformation journey which includes Patients, Nursing, Doctors and Management.
Under Patients, a comprehensive digital platform patient app has been introduced that allows patients to book, Reschedule and cancel their appointment. Self-service Kiosk allows Pre registration, Visitor pass, Health check booking, hospital tour etc on one touch. There is a world class enterprise Health care information system across Manipal hospitals which cater to 10 million patients every year along with their health records.
Under Doctors, there is a Computer on wheels (COW) that provide bedside patient care, HIS on mobile platform to access patients records/information, and Automated alerts/SMS, reminders for admission, critical lab value, code blue, medical emergency etc. Under Nursing, the Nursing module in HIS allows nurses to carry out Orders defined by the doctors, removes manual records/paper/sheets/files, maintain ward stock electronically etc. Under Management, multiple Reports and Dashboards have been created, which has enabled to have detailed analysis. Multiple Auto mails get triggered for Bed occupancy, revenue across the units with budget figures. As a leading player in the market, we are using the latest cyber security tools and processes, including encryption and data leak prevention to ensure data security. Also, we are in the process of implementing ISO27001 framework.”
VP – IT, Indostar Capital Finance
“5G will renovate speed and reliability of DATA transfer and help to integrate global level solutions. It also promises to bring the trustworthiness, scalability, security and universal mobility across the telecommunication industry, which would boost several services, directly connected to IoT.
One of the unique features of 5G will be the ability to utilize both licensed and unlicensed spectrum as well as shared spectrum.
The high, mid and low or sub-GHz frequencies are used extensively through existing spectrum resources. This incredible flexibility means that 5G will be able to address an unprecedented number of industrial use cases. It acts as a unifying technology, bringing together all the networking capabilities needed to manage the information flow and density at scale. The protocol also lowers power requirements for base communication, extending sensor battery life and viability of many IoT potential use cases. It will also help to reduce the cost, timeline and connectivity in remote areas through high-speed connectivity.
To conclude, 5G signals a tipping point in the evolution of mobile from a most personal technology dominated phenomenon to a platform that enables new classes of advanced applications, foster business innovation and spurs economic growth.”
Nikhil Kr. Nigam
Associate Director – Technologies, Amity Education Group
“While thinking of 5G Technology, the thing that comes to mind is Connectivity that binds the universe, like vehicles to road, Customers to service, Doctors to patients, Civil Engineering to Architects, all being able to connect through IoT, ML, AR & lot more. 5G is going to make a huge impact on Automobiles, Supply chain, Education, Healthcare, Manufacturing, Distribution, Emergency services, etc.
It took nearly a decade for Engineering to make 4G a success story. The new era welcoming 5G has placed Engineers and Technology on nerves to minutely monitor every signal leaving the base station until it hits its destination.
As 5G takes shape, it is going to witness challenges in two main areas - to meet the expectations of the high demands of a wide set of application domains, and deploying across diverse social and geographic environments.
Also, we need to analyze what are the incentives & accelerators that affect the supply model for a converged satellite & 5G solution and how the extended reach of satellite communications (land, air, and sea) might open up new categories of opportunity beyond traditional mobile networks. 5G is going to being in a revolution to the new era of robotics that is looked upon to be equipped with next gen robotics with zero latency performing in real time visual.”
CISO - Birlasoft
“There are two facts that we face today – first, amongst all the demands that we see in the world today, the highest is of faster data. The major drivers are Businesses and people transitioning to the digital bandwagon, the speed, bandwidth and latency expected by the devices, and systems demanding autonomous processing. Second is 4G, which is not able to cope up with the existing expectations.
Largely speaking, 5G is not an independent technology but a suite of technologies built on top of 4G and thus it is not a simple replacement. The technologies being introduced are expanding the horizons of 4G. We can see that we are adding a large amount of complexity in the newer model of operations.
At a lower level, we are not changing the core security concerns of 4G, but adding a new suite of concerns in the bucket. The operational threats would include 1. Standardisation of the technologies, 2. Network Design and Configuration, and, 3. Network Deployment and operation. From a technology standpoint, we are increasing the complexities in the system. Another aspect that 5G brings in is an all-software network and flavour of virtualization, which are nothing but applications having their own share of SDLC based vulnerabilities.”
CIO, CHRO and Head CSR - Hero MotoCorp Limited
“Being a CIO today is the best (or the worst) time as one may think. Best because everyone says that digital is the way to go for the entire economy. Products, processes, business models, companies are all getting disrupted by the digital technologies and CIO is (or is supposed to be) at the middle of this entire disruption.
Worst time because everybody in the organization thinks that he or she knows more about technology than CIO, and everyone has a viewpoint on everything related to digital.
Most of the times a justification that CIOs give as IT people – our grooming has been more ‘inward’ looking while most ‘business managers’ would be ‘outward looking’. The truth is - the ones who have taken the path less travelled have made the difference.
I believe that each one of us can make this difference. While the basic ingredients like Integrity, Knowledge and a Bias for action are a must for each leader, CIOs need few more traits to become true leaders and the most prominent as per me being (7Cs as I call them) – Competence, Courage, Collaboration, Calmness, Commitment, Caring and Compassionate.”
CIO – Shalimar Paints
“A CEO’s message at a CXO Meet is as follows - “Although today company is doing well but we need to take the next step for our future… We need to compete in the market with new technologies… Digital is very essential and we need to reap the benefits of Digital in every function… We need to hire young and a dynamic CIO to take this journey forward”
A new CIO with great ambitions and energy was onboarded. Three to four weeks were over and the CIO called a meeting and presented the Digital roadmap of the organization which was prepared after a series of meetings with the CXO. The CEO and the entire leadership team understood the roadmap and the CEO instructed to take it forward to be implemented. How soon this can be implemented, was the question from the CEO to the CIO.
The CIO and Business Head worked jointly and the Project moved sequentially through various phases of project management. And then the final roll-out happened.
Today is the era of Collective Leadership! Business should join hands with IT and not leave the organization’s future solely with the technologist. A CIO alone cannot lead the digitalization journey of an organization but there should be a combination of Business leadership along with technology leadership.”
VP – Enterprise IT, SCADA Geoinformatics Pvt. Ltd.
“Technological advances change the way humans produce things and do services. The present step into production technology, which is completely different from the past, is called the industrial revolution. The new production technologies fundamentally change the working conditions and lifestyles of people. We have witnessed a drastic change from the First Industrial Revolution to Industry 4.0 - the era of the Industrial Revolution.
The Fourth Industrial Revolution or Industry 4.0 - the advent of the Internet of Things (IoT), and application of advanced technologies at production level bring new values and services for customers and organization. Companies are eager to introduce new & advanced technologies to improve quality, efficiency and effectiveness of resources/processes, reduce risks, and to remain competitive in the market.
The smart world which is subset of Industry 4.0 is set to enhance everyday things with abilities of sensation, communication, computation and intelligence so that many tasks and processes could be simplified, more efficient, and enjoyable.
Management & tracking of assets, people and services have emerged an important aspect of enterprise management in Industrial 4.0 era. Manufacturing companies are putting sensors in their plants to gather data to productivity and downtime planning. Customers will also enjoy a new level of personally customized products that may have never been available before.”
Group CIO - Jaquar Group
“The Jaquar Group has several IT Technology/applications implementations catering to various operational and business activities of Jaquar.
The IT advancement progresses that Jaquar has adopted are- Mobile Applications (for instance, Feet Port is a mobile application developed for the Sales team of Jaquar that helps them to fill beat plan and other Sales activity, Prospect bank, Customer bank etc.); IT Solution for Partner Network (Dealer Management System (DMS) is a tool that provides the Partner Network to get real time business operations with Jaquar); Core ERP (Management Information System (MIS) is Jaquar’s Core ERP product. It is a legacy application that caters to the business functionalities pertaining to each Department of Jaquar); Business Analytics (A new business analytics web application named ‘DRISHTI’ has been launched for the Senior Management and Decision Makers of Jaquar using Tableau & Alteryx); Initiatives Related to Supply Chaining and Production Process (The company has implemented new applications, Green Barcode System (GBS), Warehouse Management System (WMS) and Automated Storage and Retrieval System (ASRS), based on the most advanced technological development like AI and IoT); Security and Infrastructural Advancement (at Jaquar, advanced Security solution is being configured to protect Jaquar network and data from both known and unknown threats).”
CTO Lead - AMENA, PepsiCo Inc
“Technological advancements in the industrial domain have always maintained an exponentially increasing curve. However, the most notable part of the whole equation is that it is being adopted by small and big businesses alike. We have reached a stage where a new technology is not a luxury but a necessity to stay strong in the market.
Artificial Intelligence in E-commerce has been around for a while now and it has been a blessing for businesses and customers alike. There is transparency, ease of navigation, a smooth shopping session and an even smoother post sales process. What we have next is a conversational customer engagement software which personalizes the entire user experience based on data. The impact of AI in the E-commerce domain is thus much more than we can imagine.
These are all micro benefits pertaining to a particular business. On a larger scale, AI has given small businesses the power to play the field against their bigger competitors. What is more fascinating is that a conversational customer engagement technology that works in both sales and marketing of the product. The greatest impact of technology on businesses is offering the ability to start something with minimal resources and then gradually growing with the advanced applications of the same technology. This is what Artificial Intelligence is doing for businesses of different kinds in the e-commerce domain.”
General Manager (IT) - Hitachi Hirel Power Electronics
“Businesses today are driven by the customers and not the CEO of the company. Looking at the customer demand, market trend and satisfying the needs using all those available technologies is only a way to keep the business continue. But if you start looking at beyond the expectation of the customers and market, if you want to exceed your customer expectations and satisfaction level, then you must have to continuously keep innovating the environment.
Digital Transformation is the tool to satisfy those needs and match the pace with the market. Digitizing the process not only improves the quality but also increase the efficiency and reduces the operational costs. Adoption of right and latest technology will actually enable the business and give assurance for future growth. While realizing its value, the IT came out from the belief from Expense to an Investment. Thus, the CIO took the place in boardrooms and given influence to grow the business.
We have decided to move entire infrastructure to the cloud, understanding not only the cost saving but also from the point of enabling our product with the IoT to add a lot more features to the product. We are thrilled to disrupt the market using those technologies.”