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Haptik supports “Akancha against Harassment” with a unique Chatbot

India had an estimated 250 million social network users in 2017. This base is projected to grow to over 336.7 million in the next three years. The internet, in any case, is all-pervasive in our lives today. With this rapid growth, there are also certain obvious and several underlying problems that will need to be tackled, the biggest one being that of Cyber Harassment. This is the problem Akancha Against Harassment (AAH) is fighting aggressively. Haptik contributes to this initiative by building a unique chatbot on their website.


The Haptik powered chatbot will give basic information with regard to cyber safety and inform people about upcoming workshops.


AAH has to its credit support from various state/city police for any complaints coming from their respective regions. For example, Uttar Pradesh has a Women Power Line – 1090. This anti-stalking helpline for women and children has handled about 1.5 crore calls in the last four years and successfully closed over 98% complaints.


In their continued commitment and collaboration with AAH, any serious complaint from Uttar Pradesh triggered on chatbot will immediately get shared with the senior police officers of the state. They will then address the same at the local level. This helps build a robust ecosystem for AAH chatbot.


Elaborating further, Aakrit Vaish, Co-Founder & CEO, Haptik, said, “The cyber world, albeit the most common platform of communication today, has a dark side to it. From bullying, mental agony, exploitation to sexual harassment, the cyber world opens up a plethora of possibilities to compromise a person’s integrity. AAH has been doing some great work to fight this menace and it has even received praise from several governmental and non-governmental organizations, including the Inspector General, UP Police. We have developed the chatbot to further support AAH’s efforts, and make it easier for people to ask questions and get answers to sensitive cyber safety issues.”


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