ManageEngine unveils MSP Central to power modern MSP infrastructure

MSP Central lays the foundation for ManageEngine’s long-term MSP strategy, with future enhancements expanding into SIEM, privileged access, analytics, and integrations—enabling MSPs and MSSPs to manage security, compliance, and service delivery more efficiently

ManageEngine, the enterprise IT management division of Zoho Corporation, has announced the launch of MSP Central, a unified platform designed to help Managed Service Providers (MSPs) enhance operational efficiency across service delivery, device management, threat protection, and infrastructure monitoring—all from a single, integrated interface.

With a deep understanding of the unique operational models and business challenges faced by MSPs, ManageEngine has built MSP Central to support multi-client environments, boost technician productivity, and enable scalable service delivery. The platform consolidates core capabilities into one cohesive solution, aligning with how today’s MSPs deliver and manage IT services in an increasingly complex and fast-paced digital landscape.

Meeting the Evolving Needs of MSPs 

IDC India forecasts that India’s managed services market will grow at a CAGR of 10.5% to cross $8.4 billion by 2027, driven by hybrid cloud adoption, remote work infrastructure, and growing cybersecurity mandates.

According to NASSCOM, over 60% of Indian SMBs now rely on MSPs for their core IT infrastructure, cybersecurity, and business continuity. The demand is further fueled by the expansion of digital transformation initiatives in Tier-2 and Tier-3 cities, where local MSPs are playing a pivotal role in bridging the IT gap. MSPs are under increasing pressure to scale operations without compromising service quality, as they strive to deliver strategic value to customers and stand out in a competitive market

“We had technicians switching between multiple consoles just to resolve a single client incident, a real drag on time and ticket volume,” said Edgar Martínez, Business Manager, EvolutionIT, an early adopter of MSP Central from Chile. We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack.”

MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients, from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace.

Features Designed to Support MSP Operations

“With MSP Central, we’re bringing together the best of ManageEngine’s proven IT management and security capabilities in a platform designed from the ground up for MSPs,” said Mathivanan Venkatachalam, Vice President, ManageEngine. While each of these modules stands strong on its own, together they form a truly unified platform, delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively, all from a unified console.”

The platform includes the following capabilities:

·       Modular architecture: Adopt only the components required, no bundling or mandatory licensing.

·       Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup.

·       Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow.

·       Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics.

·       Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security.

·       AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds.

·       Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors.

·       Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems.

Looking Ahead 

MSP Central marks the foundation of ManageEngine’s long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end.

“Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We’re starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine’s standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients’ needs. MSP Central is designed to support MSPs for the long haul,” added Venkatachalam.

Pricing and Availability 

MSP Central is available globally starting today. The platform supports flexible modular pricing so MSPs can pay for only what they need.