ServiceNow Breach: A Perfect Storm for Cybercriminals

Cyble Inc. has observed discussions on dark web forums revealing that users of ServiceNow are falling victim to a Remote Code Execution (RCE) vulnerability.

ServiceNow offers a range of solutions, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), and Application Development etc, with the aims to improve efficiency, reduce operational costs, and enhance user experiences by automating and optimizing business processes. 

ServiceNow is driven by a unified technology stack known as the Now Platform. All solutions, including IT, Operations, Customer Service, HR, Shared Services, Finance, and more, are built on this platform. On July 10th, 2024, the official vendor disclosed three critical vulnerabilities that affect various versions of the Now Platform, including Washington D.C., Vancouver, and Utah releases.  

Following the security alert, multiple exploits and scanning scripts made their way to the public domain. By the end of July 2024 security vendors started observing exploitation attempts towards ServiceNow instances spanning multiple sectors, with a particular focus on the BFSI industry.

This vulnerability is particularly concerning as it exposes sensitive data and significantly escalates risks across various sectors, especially within Financial Services. The exploitation of this RCE vulnerability could lead to severe security breaches, underscoring the critical need for robust cybersecurity measures to mitigate these escalating threats.

The exposure of critical information through such vulnerabilities can lead to severe security breaches, highlighting the urgent need for enhanced cybersecurity measures to protect against these emerging threats.

The ServiceNow vulnerability (CVE-2024-4879) poses a significant threat to organizations relying on outdated firmware versions. The vulnerability’s threat is significantly heightened by the extensive online exposure of ServiceNow instances and the distribution of exploit scripts on cybercrime forums.

Moving ahead, it is essential for organizations to stay vigilant and promptly apply security patches to address this issue.