Spectra helps Sarovar Portico with Managed Wi-Fi solution to reduce the total cost of ownership and improve customer loyalty

Spectra supported a hotel and resort chain, Sarovar Portico in addressing their requirement to cater to their rising demands and changing customer expectations owing to its legacy network infrastructure. Spectra came in with their solution, supporting the hotel to achieve 30% savings on the total cost of ownership, streamlining user management, and immediate onboarding and offboarding. The solution also supported in ensuring near-zero business interruption enabled by automated link switchovers followed by a significant improvement in customer satisfaction and loyalty rates. The association resulted in an overall improvement in hotel occupancy in the long term.

The Sarovar Portico Naraina Property was in the market for a managed Wi-Fi solution that is fast, reliable, cost-effective, and scalable for both guests and staff to help build customer loyalty and streamline hotel operations. Spectra came in with their end-to-end Managed Wi-Fi solution delivering high bandwidth with a secure authentication mechanism. The solution eliminated the need to manage multiple vendors, enabling visibility of resource usage and issue ownership.

The overall Managed Wi-Fi solution included the following critical features:

A single point of contact for customer service (guests and IT)

Easy customization to meet property-specific requirements such as integration with the hotel’s Property Management System (PMS) for loyalty programs

24*7*365 proactive network monitoring for an always-on business and prevention of cyber attacks

Option for limited-time-availability internet access, ideal for events and conferences

Flexible bandwidth allocation, compatible with on-demand upgrades for users

With the ever-evolving demands in the hospitality industry, this association was instrumental in catering to the individual needs of Sarovar Portico hotels. The end-to-end managed implementation with remote support was tailored to Sarovar Portico’s industry-specific needs.