Arkadin opens Customer Services Operation Center in Malaysia
Arkadin has announced the opening of a new Global Customer Services operation in Kuala Lumpur. The new center provides 24/7 global after-hours client care for Arkadin's businesses in Asia, Europe, North America and Latin America. Malaysia was selected following a study of the countries to determine the optimum location for the center.
Frederic Athenosy, Vice-President of Customer Operations, Arkadin, said, Our Local+Local=Global service program, which has client care teams providing operator assistance in 18 languages in close proximity to our customers, continues to be our primary support strategy. This central hub for managing after-hours care ensures we deliver on our promise of a consistent high level of service to all of our global customers at any time of day.
This new center will provide live assistance for Arkadin’s full suite of collaboration services, including a team of specialists, with technical expertise. They are equipped with advanced technology for analyzing conferences in real time to ensure global customers receive the highest level of care. Ongoing training and evaluations are a core requirement.
Arkadin CEO & Founder Olivier de Puymorin hosted a reception to officially launch the new center.
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