Dassault revamps Customer Interactions with EXALEAD One Call App
To convert the customer interactions into profitable business growth, Dassault Systèmes has introduced a new EXALEAD One Call application for frontline sales agents. It lowers average call length and increases first-call resolution rates further raising customer satisfaction and efficiency.
The OneCall application is designed to transform contact centre operations by providing customer-facing agents with the data and information they need to succeed when interacting with well-informed consumers. Whatever the data type or location, EXALEAD OneCall aggregates, streamlines, and delivers rich information “in context” to contact center agents and managers. Faster call resolution and shorter call lengths are critical for delivering the best service experience possible and engaging customers.
Powered by Dassault Systèmes’ 3DEXPERIENCE platform, this new agile business application is complementary to existing Customer Relationship Management software. The EXALEAD OneCall application also offers a number of highly-useful operational tools to managers, including single screen viewing of team and agent activities, real-time operational dashboards and analytics, as well as consolidated KPI and trend reporting.
Laurent Couillard, CEO, EXALEAD, Dassault Systèmes, said, With EXALEAD applications, Dassault Systèmes is delivering data-intensive business discovery applications to industries which are becoming increasingly socially networked and enabled. Our customers are looking for a true, multi-channel, 360-degree view of their customers that is complementary to existing siloed solutions. We worked closely with our customers to develop a unique solution to help them positively engage more customers more quickly and close more business.
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