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Avaya enhances Customer Experience portfolio

by VARINDIA 2012-07-20

Avaya has taken a step forward in the evolution of customer service technology with new and enhanced products for its Customer Experience Interaction Management portfolio. This portfolio enables companies to serve more customers through more channels and are supported by Avaya CS1000 in standalone environments or integrated with Avaya Aura.

"APAC consumers are increasingly shifting to multimedia to contact companies, especially via smart phones, According to Avaya’s 2011 Contact Center Consumer Index, 42% of Singaporeans, 35% of Australians, and 31% of Japanese end users say they prefer using methods such as web chat and web self-service, rather than traditional phone conversations, to contact a customer service centre,” said Chong-Win Lee, Director, Contact Center Solutions Asia Pacific, Avaya.