Avaya launches IP Office “One App for Unified Communications”

Avaya Holdings has announced that the new Avaya IP Office release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. Avaya IP Office adds support for Avaya Equinox, the company’s signature UC experience, as well as other new capabilities that provide an enterprise-level experience with the ease-of-use and management that small and midsize businesses require.

“The Avaya IP Office solution serves an enormous base – 26 million users and growing – and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder.”

The enhanced IP Office solution includes Avaya’s innovative unified communications and collaboration capabilities and can deliver greater value through flexible deployment options – cloud, hybrid and on-premises. Avaya IP Office can leverage the unique Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. For European customers, the solution also nearly doubles scalability for DECT users.

For the small business, a new highly affordable, cradle-to-grave reporting and tracking package improves measurement of call activities to enable even the smallest of organizations to enhance customer engagement. Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect partner Xima, provides over 50 standard plus customizable reports that support visual call management, customizable displays and agent performance, and is available in both on-premises and Powered by Avaya IP Office cloud deployments.

Partners utilizing Avaya’s Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new or existing customers in either a full cloud or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises-based and cloud options. For example, the new Cloud Operations Manager simplifies administration of large multi-customer cloud deployments, upgrades, patching and application inventory with role-based administration that helps ensure security.