CA Technologies has announced new IT operational analytics capabilities in CA Application Performance Management (APM) that will help customers to ensure an exceptional end-user experience by more easily diagnosing potential performance problems in productivity and revenue-generating applications and services.
Mike Sargent, General Manager, Service Assurance, CA Technologies, said, "In today’s business environment of empowered consumers, commoditized products and intense competition, organizations must establish a unique competitive advantage. The ability to deliver superior customer experience is rapidly becoming that source of differentiation. Advanced technology in our Service Assurance portfolio, such as analytics, drives the innovation needed to transform IT operations in some of the world's largest and most complicated application delivery environments. CA APM's ability to mine huge amounts of unstructured data to identify potential issues before they become major problems is one of the many ways we can help deliver reliable business services that provide the best possible end-user experience – while helping our customers free up IT resources, budget, and capacity."
CA APM will provide customers a 360-degree view of the end-user experience by linking transactions to the underlying infrastructure across physical, virtual, cloud and mainframe environments. The solution contains Application Behaviour Analytics, Web-based User Interface and Browser Response Time Monitor (BRTM) designed to make it easier for customers to discover application performance problems before end-users are impacted and help reduce the frequency and duration of service outages.
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