HP Transformation Services unveiled

HP has announced new services designed to help clients enhance customer satisfaction and increase revenue by optimizing the operating efficiency of their contact centers.

With HP Transformation Services - Customer Engagement Management (CEM), HP can assist clients in their efforts to enhance their bottom line by increasing revenue per transaction as calculated by contacts handled, products sold or revenue earned per agent. Additionally, clients can benefit from increasing the percentage of calls where higher-margin "add-on" features are offered to, and purchased by, the customer.

"Contact centres must transform to meet the needs of customers who expect a personalized and customized experience. HP consultants help drive this transformation based on our deep heritage of contact-centre operations, industry experience and global presence, assisting clients so that they can increase revenues and customer satisfaction," said Marshal Correia, Vice-President & General Manager, Enterprise Services, HP India.