TELECOM

Swipe Technologies partners with Haptik

by VARINDIA 2015-02-06

Swipe Technologies has entered into an alliance with Haptik Inc. to offer on-the-go support to its discerning customers through Haptik smartphone messenger app. Customer service beyond the realms of call center working days and working hours, packed with ultimate convenience. This partnership doesn’t only mean customer support for Swipe users, but also makes Swipe Telecom the first-ever company to enable Cash On Delivery purchases of their phones/tablets with a simple message on Haptik itself. Shripal Gandhi, Founder & CEO, Swipe Technologies, said, “Swipe Technologies is pleased to partner with likeminded, innovative and cutting-edge technology mobile application platform Haptik Inc. Thanks to Haptik’s mobile app, Swipe customers will be able to resolve their queries within 5 minutes. Customer behaviour patterns have confirmed sharp shift from voice to texting preference for a variety of reasons. Swipe has a huge customer support center and Haptik – that is communication by way of touching the mobile screen – will further aid that process.” With this alliance, Swipe not only takes the customer support and engagement up a notch to the convenience of a simple message, but by having Haptik services on their devices it also gives its users a holistic message assistance app to get information, support and help. Now Swipe users can find out about Best Mobile Plans, Web-Check In, track their online orders and a lot more with a message on the app. “Mobile messaging is a new form of Search. Questions around gadgets and technology, especially Telecom, is the most frequently asked on Haptik today. Users constantly have queries, and/or are looking for information to make life easier. With Swipe on-board, Swipe users will have a very convenient time getting help from Haptik,” said Aakrit Vaish, Co-Founder & CEO, Haptik Inc. The Swipe AssistX app with Haptik is going to be available on all Marathon and Slice series of devices starting February 2015.