The Experience Center integrates TCS’ deep BFSI domain expertise with Google Cloud’s advanced AI and machine learning technologies, including Gemini models and Agentspace. This collaboration enables BFSI enterprises to accelerate cloud adoption, regulatory compliance, digital transformation, and operational efficiency.
Through this initiative, banks and financial institutions can leverage AI-powered contact center agents for real-time call guidance, business insights, sentiment analysis, and AI-driven software development tools covering the entire lifecycle from requirements gathering to deployment.
Victor Morales, VP, Global System Integrators Partnerships, Google Cloud, emphasized that the partnership aims to help financial institutions enhance customer experience, streamline operations, and boost digital innovation.
Susheel Vasudevan, President BFSI Americas, TCS, highlighted that integrating human expertise with AI agents will allow BFSI firms to innovate at scale, improve decision-making workflows, and deliver secure, hyper-personalized financial services.
The collaboration also provides BFSI clients with access to TCS BaNCS on Google Cloud, enabling real-time banking decisions and seamless omnichannel experiences. TCS and Google Cloud plan to expand these AI-led BFSI innovations to global hubs, starting with TCS Pace Port London later this year.
This year, TCS won five Google Cloud Partner of the Year awards across financial services, insurance, AI, data analytics, and application development, further cementing its position as a global leader in BFSI AI transformation. With this launch, TCS and Google Cloud are poised to redefine the future of financial technology, empowering banks and insurers to achieve scalable AI adoption, faster innovation cycles, and next-gen digital banking capabilities.
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