
Interra Information Technology (Interra IT), a leading software consultancy firm recently held a special workshop with Gautam Mahajan, a leading expert in globalization and total customer value management and a consultant in corporate transformation and restructuring on Thursday November 13, 2014 in Noida. Mahajan has also been past National President of Indo American Chamber of Commerce ( IACC) .
Commenting on the workshop Asoke K Laha, MD InterraIT said: "We are not merely a software company with global presence but have a mission to help actively in corporate restructure and revolutionary management. Way back in 2000 we had invited the Management Guru Clause Muller to work with us on value system rebuilding. The essence of our management style is all along coaching people to scale up in skill sets and attitude. Gautam is invited to work with us for the same objective. His message never fails to ignite minds particularly of younger generation of professionals."
While Mahajan holding an interactive dynamic session with InterraIT team along with selectively chosen participants from outside, mainly corporate and academic worlds. He elaborated on thinking from the customer’s shoes. He had explained about "Memory of the experience is more important than the experience itself” and he had discussed on few case studies of CVM score, how Vodafone and AT&T predicted market share on the cards resulting in rise in customer satisfaction, there was also deliberation on the management analysts and finance gurus repeating Warren Buffet's statement “"The single most decision in evaluating a business is pricing power."
Asoke Laha commented on the work shop, "In today’s fluid economic scenario mere numbers cannot hold us forth against crisis and slowdown. We would need the solidarity and loyalty of our team in order to survive and prosper and for that a foundation of enduring value system has no alternative".
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