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Infor announces its success for Retail business




Infor has announced significant success for its retail business unit at NRF 2017. Retail applications for human capital management, converged commerce, merchandising, enterprise asset management, supply chain management, deep analytics and risk and compliance, have contributed to 72 new or expanded relationships in 2016. Retailers benefit from highly aligned omni-channel customer engagement that drives top-line results and overall brand experience.


Infor Retail is a suite of applications designed to support core operations, management teams, on-the-go district managers, and employees in a revolutionary new way that takes advantage of the latest consumer and business technologies: mobile, social, and cloud. For retailers looking to take the first step to modernize with cloud-based enterprise software, Project Destination is a new programme designed to help retailers understand, plan and transform their business with Infor from the entry point to completion. With Infor, companies are able to quickly scale operations through science and predictive tools that help get ahead of consumer demands, and allow users to stay agile and fight digital disruption.


"The retail industry hasn't seen a large-scale, industry-changing new technology platform since the 1990s, and over the past 20 years, both consumer and employee expectations have dramatically changed," said Corey Tollefson, Senior Vice-President & General Manager, Infor Retail. "Through Project Destination, retailers can untangle their web of outdated, disparate technology systems, and take the first step to modernize with solutions created for mobile, social, and omni-channel use."


Pilot Flying J is an organization successfully implementing the Infor Human Capital Management Suite. "Our partnership with Infor has allowed Pilot Flying J to lay the foundation to perform human resource functions more effectively and efficiently," said Mike Rodgers, Senior Vice-President of Digital and Technology Solutions, Pilot Flying J. "This will help reduce turnover by increasing team member engagement and place more focus on talent management including talent acquisition, goal, performance, and compensation management." The company estimates a 15-per cent reduction in turnover through the use of Infor Talent Science, which results in reduced costs related to training by 1.72 million annually. 


In addition, Infor's recent acquisition of Starmount has allowed the company to develop and invest in solutions that streamline operations, and support consistent cross-channel customer interactions. The infusion of new leadership, including Vice-President of Infor Retail, Jason Berry, who was brought on to lead the expansion of the business into EMEA, has also contributed to Infor's retail momentum. All of the work, research, innovation and investment this past calendar year are a testament to the company's recent Leader Ranking by RIS News.


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