Akamai Technologies, Inc. introduced an updated managed security service program and premium service offerings. The new capabilities are intended to help customers protect their businesses 24x7 from the most sophisticated attacks with proactive monitoring and rapid response in the event of a cyberattack. Customers can take advantage of access to more Akamai security experts, reduced pricing, and more direct assistance. In addition, a premium version of the service is available for customers seeking personalized support and prioritized escalation paths.
“Businesses everywhere are struggling to defend against sophisticated cyber adversaries who are determined to create chaos and hinder business continuity. Our customers have asked for higher levels of service, which is what we’re delivering with Akamai’s managed security service and premium offerings,” said Roger Barranco, Vice President of Support Services at Akamai. “We're partnering with our customers in a way that augments the availability of highly skilled proactive cybersecurity professionals.”
Updates to Akamai Managed Security Services
Akamai Managed Security Services help customers realize new benefits, including:
Access to more Akamai Experts: Technical advisory hours with engagement managers and support delivery managers is included with no overage charges
Same Price. More Value: The basic package price of Akamai's Managed Security Service remains the same. Pricing per any additional App & API Protector with Advanced Security Management (AAP/ASM) managed policy, Bot Manager Premier (BMP) managed endpoint, and price per managed Page Integrity (PI) configuration have all been reduced
More Assistance: Off-hours configuration assistance, Akamai University seats, and quarterly customer business reviews included
More information about Akamai Managed Security Services is available on the product page.
Security Operations Control Center (SOCC) Premium Service Features
Akamai’s premium service is designed to provide a customer-specific support experience and prioritized path to escalation. Premium service features include:
Named Resources: Customers will have 24/7 access to SOCC experts with customer-specific information to drive better outcomes and alignment
Increased Communication: Proactive communication from SOCC subject matter experts
Reviews: Regular reviews with Akamai SOCC experts to collaborate and exchange information
Superior Monitoring: Customers will have access to enhanced site monitoring and a customer-specific Security Incident and Event Management (SIEM) view in the SOCC dashboard
Faster Escalations: Customers will have immediate access to Akamai subject matter experts and a quicker escalation path to SOCC management
Akamai’s SOCC Premium Service will be available for customers starting on April 6, 2023.
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