"Autodesk aims to support businesses during any time of uncertainty"

Alok Sharma, Channel Sales Head, INDIA and SAARC, AutoDesk

Digital transformation impact on customer experience

“Digital transformation aims to give an enhanced customer experience by integration of technology into all areas of a business, resulting in fundamental changes in how a business operates and the value they deliver to their customers. Heightening the customer experience with insight, immediacy, and personalization is the key to a great customer experience.

In the post Covid phase, businesses will focus on the strategy for enhancing customer experience by analysing data and further adopting the digital route to fulfil the needs of the consumers. Autodesk with its cloud-based technology support can further support the companies in enhancing the customer experience by improving their product”.

Different ways of seamlessly delivering data & insight

“We’ve all needed to adapt and think differently about harnessing technology to unleash innovation and turn the challenges we face today into tomorrow's opportunities. Our technology solutions such as BIM 360 and Fusion 360 are cloud based and in the era of connection, they further analyse and give insights for better planning and design. BIM solutions for the construction industry are helping them reduce risk; optimize design; deliver more successful, predictable project outcomes-and win new business. Fusion 360 gives product developers parametric and direct modelling, mechanical engineering, drawings, visualization, simulation, machining and additive manufacturing, all in one place and is available on demand from any device.

During the spread of the pandemic, businesses have focused on reskilling, upskilling, and personalized education to help their employees not only adapt to today’s technological changes but also develop a mindset that embraces continual learning. We arm innovators with the tools and knowledge to make decisions that lead to sustainable outcomes and shape a thriving future for all”.

Preparing to get into the phase of next normal

“We have unveiled initiatives to support our employees, customers, partners, and communities. While we have efficiently adopted remote working, we have also focused on an increased need to collaborate and stay connected.

COVID-19 has created an opportunity for upskilling to help build resilience in careers. While there was already a massive skills gap, it became exacerbated by the pandemic. With the convergence of industries, more roles and new jobs are opening up without the talent base to fill them. We are offering a wide range of resources, including webinars, courses, and certification preparation in Design & Manufacturing, Architecture, AEC and Construction, and Media & Entertainment for upskilling and reskilling of employees.

At Autodesk, we aim to support businesses during this time of uncertainty. Under ‘Technology Impact Program’, Autodesk has been donating software to nonprofits, startups, and entrepreneurs that are using design for environmental or social good. With advanced manufacturing techniques, Autodesk is further helping companies find manufacturing facilities to put solutions into production and help fight COVID-19.”