Autonom8 to automate service operations for TVS Electronics

Autonom8, a leader in GenAI-driven hyperautomation has announced its partnership with TVS Electronics, to enhance service intelligence and streamline operational efficiency. This collaboration brings real-time insights and automation to TVS Electronics’ service operations, helping improve call trend analysis, rescheduling, cancellations, and engineer performance tracking.

In the electronics and service industry, optimizing service operations is crucial for maintaining customer satisfaction and operational efficiency. Autonom8’s GenAI-powered Service Intelligence tool empowers TVS Electronics with -

·  Real-time insights into call trends, cancellations, and rescheduling, improving service delivery.

·  Automated tracking of engineer performance, ensuring efficient field operations.

·  Instant, structured responses to service-related queries, reducing manual intervention.

·  SLA compliance monitoring, enabling proactive issue resolution.

By leveraging Autonom8’s AI-driven automation, TVS Electronics enhances its ability to streamline decision-making, improve service workflows, and optimize resource utilization. 

“TVS Electronics is committed to delivering exceptional service experiences, and Autonom8’s hyperautomation platform enables us to achieve greater efficiency and agility,” said Ravi Peddhibhotla, Chief Digital Officer at TVS Electronics. “With real-time insights and AI-driven automation, we can proactively address service trends, optimize engineer performance, and ensure SLA compliance.”

Autonom8’s AI-powered automation platform helps businesses in the technology and service sectors scale operations while minimizing manual effort. The platform’s low-code framework makes it adaptable across industries, ensuring businesses can customize solutions to meet evolving customer expectations and operational challenges.

“Service intelligence is a game-changer for organizations looking to enhance efficiency while maintaining superior customer service,” said Kameswaran Subbaraman, VP of Engineering at Autonom8. “Our partnership with TVS Electronics showcases the power of GenAI-driven automation in transforming service operations, improving decision-making, and delivering exceptional service experiences.