Avaya Cuts Over 30% of India GCC Staff in Major Restructuring

Avaya has laid off more than 30% of its employees at its Global Capability Centre (GCC) in India as part of a broader restructuring effort to reduce debt and recover from its recent bankruptcy filing. The company has also significantly scaled down work previously outsourced to third-party providers such as Wipro, signaling a shift in operational strategy. 

Last month, Avaya offered a voluntary exit package to all its India employees, aiming to encourage a significant number to opt for the package and streamline its workforce.

This restructuring drive comes under the leadership of CEO Patrick Dennis, who took charge after Avaya filed for bankruptcy for the second time in 2023. Despite these cuts, Avaya’s India GCC remains critical for global finance and accounting operations, making outright closure unlikely in the short term.

Avaya, historically a major player in telecommunications technology, has struggled to keep pace with cloud-based giants like Microsoft and Zoom. Its recent focus has shifted toward serving its largest 1,500 enterprise clients worldwide, echoing strategies used by other tech leaders to prioritize high-value accounts.

The restructuring marks a pivotal moment for Avaya, which continues to adjust its business in a competitive and rapidly evolving communications landscape while aiming to realign its financial priorities and global footprint.