As Coldplay fans in India express frustration and disappointment over difficulties in securing tickets for the band's Music of the Spheres World Tour, online ticketing platform BookMyShow has filed a police complaint in response to the resale of tickets for the British rock band's Mumbai concert.
The fans faced server crashes, long wait times and difficulties in securing tickets after the ticket sale went live on BookMyShow. The demand for tickets overwhelmed the portal as around 1.3 crore people attempted to access the website and app on the day when the ticket sale went live.
In a statement, the official ticketing partner BookMyShow said that they will support the police in their investigation. The online platform also requested the fans to refrain from buying tickets from third-party platforms and warned them against getting counterfeit tickets.
BookMyShow stated that only tickets purchased directly through their platform would be valid for entry. They also emphasized that ticket scalping is strictly prohibited and punishable under Indian law.
Due to repeated server crashes, tickets for the upcoming Coldplay event in India were being sold for as high as Rs 7.7 lakh on ticket re-selling platforms such as Viagogo and Gigsberg.
The official ticket prices, on the other hand, ranged from Rs 2,500 to Rs 12,500. On Viagogo, the tickets for the "lounge" section went up to Rs 3 lakh whereas some Level 1 tickets have even been listed for Rs 7.7 lakh.
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