Chatbots & Voicebots vulnerabilities

The bot is highly responsive; it can be interrupted; and it can carry out instructions while remembering important pieces of context. Voicebots and chatbots are both forms of artificial intelligence that can interact with humans through spoken or written language. However, they have distinct characteristics and applications.
  
The recent advancements in AI are already touching on Customer Engagement globally through bots that increase efficiency and accuracy. There are underlying technologies used to power chatbots and voicebots, such as natural language processing and machine learning, which can be susceptible to attacks like adversarial attacks, where malicious inputs are designed to trick the system.

Chatbots primarily communicate through text, typically via messaging apps or websites. They can be used for customer service, sales, marketing, and other tasks like - Siri, Alexa, Google Assistant

Voicebots communicate through voice, allowing users to interact naturally using spoken language. It is often used in call centers, customer service, and virtual assistants. Like Amazon Alexa, Google Assistant.

Chatbots and voicebots offer convenience and efficiency. Chatbots and voicebots, as publicly accessible interfaces, can be attractive targets for attackers. With this it brings inadvertent vulnerabilities if not implemented and managed securely.

Attackers can exploit chatbots and voicebots to engage in social engineering tactics, such as phishing or impersonation. By impersonating trusted entities, attackers can trick users into revealing sensitive information or performing malicious actions.

If not implemented with adequate security measures, chatbots and voicebots can be vulnerable to various attacks, including hacking, malware, and denial-of-service attacks.

As voicebots continue to evolve, so will the methods used by attackers to exploit them. Proactive security measures and continuous monitoring are essential to protecting voicebots and the sensitive data they handle.

Recently, the use of Telegram chatbots by hackers to leak data from Star Health, one of India's largest health insurers, highlights the growing risks associated with chatbots and the need for stringent data security measures.

Moving forward, Telecommunications fraud has been a persistent issue for decades. However, the advent of AI has significantly amplified the risks associated with telecom fraud. AI-powered robocalls have become increasingly sophisticated, making it more difficult to differentiate between genuine and fraudulent calls.