Customer get detergent bars in place of laptop from festive sale

In a bizarre incident, a student from IIM Ahmedabad recently ordered a laptop and ended up receiving detergent bars in the laptop box. Sharing the incident in a LinkedIn post, the student wrote that he placed an order for the laptop from Flipkart during its Big Billion Days Sale. He added that the package was received by his father who did not know about Flipkart’s Open Box Delivery concept.

As per Flipkart, in an Open Box Delivery, the delivery person opens the package in the presence of the customer to ensure that the right item has been delivered, ensuring that the buyer doesn’t fall victim to fraud.

After opening the package, he found out that it had packets of detergent bars. After reporting the matter to Flipkart customer care, he was told that it was not possible to return the order and that it was his father’s fault to give the OTP without checking the delivered item.

The man said that his father “assumed OTP was to be given upon receiving the package - as is usual for prepaid deliveries - so he gave it when the box was delivered.” He argued that the delivery person should have informed his father about the open box concept. He also claimed to have CCTV footage that shows the delivery executive leaving before the order is inspected by the customer.

Further, in an update on the incident, the man shared that his relative has now filed a police complaint “with the relevant proofs”, further adding, “The Flipkart team contacted me to inform that a refund has been processed, although I haven’t received it yet.”