Discussing further, Atul Gaur, Director- Savex Technologies Pvt. Ltd, said, “Digital Transformation essentially should make life simpler, faster, efficient, and should give delight to customers, even employees. One should look at what is good to have, and what is essential because you have limited amounts of funds and want to make the most of it, so you have to decide which are the areas you really want to invest.
With COVID coming in things are becoming faster, people are wanting to invest more to reach out to their customers as they are now using video tools for the same. Analytics is becoming very important not only at CEO level but also at the bottom level or operational level. Live statistics being available to the same size as well, to see how they are performing. All these things are very critical and important for businesses to transform.”
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