DMRC introduces QR-based paper tickets on all its lines

The Delhi Metro Rail Corporation (DMRC) has introduced QR code-based paper tickets for travel on all its lines as a step taken towards enhancing the travel experience of commuters. The new paper tickets are now available for use from Monday, and this move is expected to provide a seamless and hassle-free travel experience for metro passengers. 

The new ticketing option is seen as a convenient alternative to traditional tokens and enables commuters to choose between tokens and paper tickets for their daily commute. 

In order to make this new facility available to its passengers, the DMRC has made significant upgrades to its Automatic Fare Collection (AFC) gates and token/customer care counters. In the initial phase, two AFC gates at the entry and exit of all stations were upgraded to support QR-based paper tickets.  

However, as the month progresses, the DMRC is set to introduce mobile-based QR tickets, which will make metro services even more seamless, easy, and time-saving. This will eliminate the need for passengers to physically purchase tickets at stations or counters. 

For passengers to have a smooth and hassle-free experience while using the new QR-based paper tickets, the DMRC has put in place a few guidelines - 

* Passengers can only enter from the stations where the paper ticket has been issued. Other stations will not validate it. 

* Passengers will have a 60-minute window from the time of issuance of the QR-based paper ticket to enter the metro. If they fail to do so within this time frame, the ticket will become invalid, and they will not receive an entry nor a refund. 

* If a passenger wishes to exit from an intermediate station before reaching their destination station, the AFC gates will not open using the paper ticket. Instead, a free exit ticket will be issued, while the old QR-based ticket will be retained by the Customer Care operator. 

* Similarly, if a passenger wants to exit from a station beyond their destination station, an applicable surcharge equal to the fare difference will be collected from the passenger. 

* Any phone image or copy of the QR-based paper ticket will not be considered valid.