Ericsson Experience Manager wins MobITS Award

At the CTIA’s annual MobileCON Conference, Ericsson Experience Manager has won a MobITS award in the Mobile Customer Service Management category. The MobITS awards highlight solutions that help IT professionals manage and leverage mobility for more success, effectiveness and efficiency.

Outstanding customer experience is vital to loyalty and marketplace success, but can be challenging to deliver, especially with traditional network-oriented approaches. Ericsson Experience Manager provides a holistic view of service performance that enables operators to more rapidly detect, prioritize, diagnose and prevent service troubles. As a result, subscriber satisfaction is enhanced, driving loyalty and increased uptake in new services, said Elisabetta Romano, Vice-President & Head of OSS and Service Enablement, Business Unit Support Solutions, Ericsson.

Ericsson Experience Manager has bagged this recognition due to its service quality and management solution. The product aggregates and filters data to produce relevant quality information, and flexibly presents it to a variety of users.