Genesys creating an exceptional Customer Experience leveraging the skillful orchestration of Employee Experience 

To recognise its strategic partners advancing the industry, Genesys, organised the APAC Partner conference choosing Phuket as its destination for celebration from 16-18 May. The Genesys Partner Conference 2023 recognised the SaaS partners in the CX industry. The APAC partner awards were presented to the partners for their continued drive towards excellence, commitment to CX, and growth of the Experience-as-a-Service market. There were around 300 delegates participated from the CX industry. Genesys APAC witnessed its cloud revenue grow 50% Y-O-Y during the 2023 fiscal. Its partners drive over 74% of its overall revenue. Since the launch of GC CX in 2021, the cloud has seen consecutive 2-3- digit growth. In APAC, India is the fastest-growing GenesysCloud CX region. 

The cloud revenue is up by >500% in FY23 in India, out of which approximately 85% is from partner-related indirect sales. NTT APAC was awarded top honours for ‘APAC Partner of the Year’ while Tata Communications Limited was awarded the India Partner of the Year. The winning partners have consistently shown expertise and industry leadership in their respective markets as they successfully leverage Genesys platforms to enable organisations to deliver personalised, empathetic experiences at scale.  

“Genesys Cloud CX Powered by Tata Communications, will enable enterprises to harness the power of cloud, digital and AI technologies for proactive, predictive, and personalised customer engagement, so that they provide their end-customers with a great experience. This solution is backed by the security and reliability of Tata Communications carrier-grade BYOC (bring your own carrier) Voice, Connectivity and Managed service adhering to local telecom regulations along with competitive commercial models.”

Nick Parmar  
Vice President - Cloud Communications, Tata Communications  

“As customer expectations evolve, we continue to innovate and develop our Genesys Cloud CX platform and invest in flexible programmes, to drive accelerated business transformations for businesses across all sizes, industries, and geographies. Together with our partners, we look forward to continuing to deliver on the vision of experience orchestration for customers in APAC, helping organisations unlock new levels of trust and loyalty.” 

Assaf Tarnopolsky 
Senior Vice President APAC, Genesys

“At Genesys, all of the partners have role to play in the eco-system. Partners’ success is customers’ success which is also Genesys success. Genesys has introduced center of excellence to help partners to focus on their core competencies while increasing profitability. We have invited partners to co-construct the partner programme showing the core values; empathy, trust and loyalty of Genesys which is also the foundation of the partner program.”

Bas Diepen
Vice President, Partner Programs, Global Partners & Alliances, Genesys

“It’s incredible to celebrate our SaaS ecosystem of diverse and innovative market-leading partners and their outstanding achievements. The partner community plays an integral role in our vision for the Experience-as-a-Service market by creating value across sales, delivery, success, and support - which are essential in solving unique customer challenges and delivering significant business impact”. 

George Aprane 
VP Channels & Alliances APAC, Genesys

“Employee experience is the art behind delivering exceptional customer experience. Good customer experience has the direct reflection on the improved profitability. These are the two sides of the one coin. You cannot do one leaving another. We are in the business to create emotional connection. Genesys and NTT have partnered over the years to build the best practices with enhanced technology to bridge the gap and reach customers.”

Pranay Anand
Vice President, NTT Global