IndusInd Bank has inaugurated its first Digital Branch at IndusInd Cybercity Rapid Metro station, Gurgaon.The bank's fully digital branch aims to deliver best-in-class service to its growing tech savvy customer base.
One of the USPs of the Digital Branch is the Interactive Video Branch machine. This Video Branch machine allows customers to connect with the remote teller over a real-time video call and perform regular banking transactions like statement printing, cheque deposits, opening of FD account and encashment, funds transfer along with dispensation of cash. The Digital Branch lobby also has a smart table with iPads on which customers can do a host of banking and non-banking transactions.
Romesh Sobti, Managing Director and Chief Executive Officer, IndusInd Bank said, “We are happy to inaugurate IndusInd Bank’s first digital branch. Digitization of businesses has become the central theme of the Bank and we believe within a span of few years, digitization will become an inherent part of Banking. For us, it is a step forward to the on-going Responsive Innovation theme. We will continue to invest in digital branches to create a differential banking experience which will delight our customers.”
In June, 2014, IndusInd Bank acquired the naming and branding rights of a Rapid Metro Station in Gurgaon and named the station IndusInd Cybercity, setting an excellent example of transit mode of advertising in India.
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