Pitney Bowes investing in the right set of automation technology and infrastructure for strong future foundation

Digital transformation impact on customer experience

“Today, the companies are looking for digital tools and solutions that can be used remotely anywhere, anytime on their choice of device. In order to keep up with this new mantra of “always-connected” customers, we are rapidly moving from an increasingly-digital world to one that is digital-only. In this era of work-from-home and hybrid work culture, there's an ever-increasing demand for all-in-one collaboration solutions. In response to the global shift in work models, usage patterns and customer feedback, enhanced features and conveniences are innovated in video conferencing and collaboration solutions.

Organizations need collaborative tools wherein the true digital transformation would happen. Seamless collaboration within teams or the external world is necessary to bring in the digital experience especially in the current scenario with the pandemic and post pandemic world.

There has been a progressive development of capabilities to enable the end customers to attain their tasks using the video mode of connectivity with the team, vendors, and users”.

Different ways of seamlessly delivering data & insight

“Pitney Bowes use digital technologies for both our customers and our workforce. For customers, we leverage usage data from our mailing devices, including hundreds of thousands IOT devices, and shipping solutions to predict patterns, customer issues, service requirements, to ensure a seamless user experience. Once given the permission, our AutoInk solution also automates the entire process, including ordering the supplies.

On the operational front, we are predicting volumes from different regions and seasons, estimating delivery times and return proportions, detecting anomalies in the parcel journey, automating our fulfillment and sorting centers, to empower our workforce for the dynamic customer requirement”.

Preparing to get into the phase of next normal

“We are preparing our products, infrastructure, processes, and talent to leverage digital transformation at scale. We are investing in the right set of automation technology and infrastructure to build a strong foundation for future. On talent, we are upskilling existing workforce and hiring from universities and industry on various digital technologies and domain depth. Additionally, we are closely aligning our sales, marketing; services functions with the Product and Innovation teams to cover every customer touch point and thus provide the holistic digital experience.”