ServiceNow announces new AI innovations with the Now Platform Xanadu release

ServiceNow has released its most comprehensive set of new AI innovations with the Now Platform Xanadu release. The Xanadu release features hundreds of additional, new AI capabilities to boost customer agility, enhance productivity, and improve employee experiences. It also expands the generative AI (GenAI) portfolio to new mission-critical enterprise functions including Security Operations and Sourcing & Procurement Operations. In addition, the previously announced Now Assist integration with Microsoft Copilot for Microsoft 365 is now generally available, meeting employees where they work and collaborate by offering a holistic, connected experience. 

“Our customers are hungry to put AI to work now and they want more from their GenAI deployments—more productivity, more personalization, more value,” said Jon Sigler, senior vice president, Platform and AI at ServiceNow. “That’s why we are laser-focused on delivering a complete, end-to-end platform experience for our customers. The Xanadu release marks a significant step forward for our GenAI roadmap, empowering enterprises to quickly harness the potential of GenAI and drive unprecedented business outcomes without hassle.”

With the Xanadu release, ServiceNow is significantly expanding the breadth and depth of its GenAI offerings, bringing the power of Now Assist to more areas of the enterprise with innovations that multiply impact. This includes addressing critical enterprise needs like security and threat management, where expediency can be the difference in safeguarding IT environments. New Now Assist for Security Operations (SecOps) is tailor-made to help enterprises accelerate security incident response (SIR) workflows and proactively manage threat exposure in real time.

Now Assist for SecOps helps boost response times to more quickly contain security threats. With Now Assist, SecOps teams can transfer interactions with AI driven incident summarizations and interactive Q&A to automatically prioritize and respond to each security event. As a result, they can better scale incident response protocols, accelerating the assessment, prioritization, and response process for critical security threats. 

ServiceNow is also bringing Now Assist to its Finance and Supply Chain Workflows, available first for Sourcing and Procurement Operations, with more GenAI capabilities to follow.

ServiceNow continues to put customer agility at the forefront with Now Assist Skill Kit, a new feature that unlocks the development and deployment of custom GenAI skills and prompts. Additionally, data visualization generation, chat and email reply generation, change summarization, and LLM-based proactive prompts are among the hundreds of new AI innovations in the Xanadu release. These updates help improve IT productivity, break down complexities, and enable easier internal collaboration, helping employees work better and faster.

The Xanadu release cements ServiceNow’s GenAI leadership with one of the most ambitious roadmaps in enterprise software today. With GenAI embedded directly into the Now Platform, customers get out-of-the-box intelligence with ServiceNow’s multimodal model—Now AI—built and optimized to deliver actionable AI to every corner of the enterprise. Earlier this year, ServiceNow also launched the Bring-Your-Own GenAI model, which allows customers to tailor their AI‑driven transformation to their unique needs. This open approach gives customers the choice and flexibility to use Now AI, their own LLMs, or general purpose LLMs as they create more intuitive, efficient, and seamless experiences on the ServiceNow platform.

 In addition to extending the depth of its GenAI capabilities with the Xanadu release, ServiceNow announced new data enhancements to the Now Platform, unlocking value for customers with ultra-scale and performance. New capabilities including the premium RaptorDB high- performance database will deliver improvements in data processing, enabling customers to better execute mission-critical workflows across industries.