In its latest push to leverage the booming AI technology amid growing investor scrutiny, Microsoft will allow its customers to build autonomous artificial intelligence agents from next month. The company is positioning autonomous agents - programs that need little human intervention unlike chatbots - that can handle client queries, identify sales leads and manage inventory. Microsoft customers can use Copilot Studio to create such agents in public preview from November.
Other big technology companies such as Salesforce have also understood the potential of such agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.
Microsoft is using several AI models developed in-house and by OpenAI for the agents. The tech giant is also introducing 10 ready-for-use agents that can help with routine tasks ranging from managing supply chain to expense tracking and client communications.
"The idea is that Copilot (the company's chatbot) is the user interface for AI," Charles Lamanna, corporate vice president of business and industry Copilot at Microsoft, told Reuters.
McKinsey & Co, which had early access to the tools, in its demo created an agent that can manage client inquiries by checking interaction history, identifying the consultant for the task and scheduling a follow-up meeting.
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