TCS & Diligenta Complete Migration for Scottish Widows on Next-Gen TCS BaNCS Platform

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has successfully completed one of the UK’s largest life and pensions policy migrations for Scottish Widows, the life and pensions arm of Lloyds Banking Group. The migration was executed by Diligenta, TCS’ UK-based subsidiary specializing in life and pensions administration.

This milestone migration moved over 3.8 million Scottish Widows policyholders onto the TCS BaNCS digital administration platform, replacing multiple legacy insurance systems and transforming customer servicing capabilities.

Diligenta completed the final tranche of data migration for 900,000 customers, concluding the large-scale transformation.
Over 980,000 retail customer portfolios have also been migrated to the Next-Gen TCS BaNCS Wealth Platform, covering ISAs and OEIC (Mutual Funds).
The transformation ensures faster, simpler, and digitally enabled services for Scottish Widows customers.
The migration leverages AI-powered tools, data management, and digital workflows to streamline policy administration.

Customer-First Digital Transformation

Donald MacKechnie, Chief Operating Officer and Managing Director, Longstanding at Scottish Widows, said, “We have reached a significant milestone in our transformation journey. Our long-standing partnership with TCS and Diligenta allows us to enhance customer experience by delivering faster, more efficient, and digitally enabled services.”

TCS’ Commitment to BFSI Innovation

R Vivekanand, President, Products and Platforms at TCS, added, “The successful migration sets a new industry benchmark. We look forward to leveraging next-gen technologies like AI, automation, and cloud-based solutions to further elevate customer experience and operational excellence.”

The partnership between TCS and Scottish Widows dates back to 2017, under a 15-year digital transformation agreement aimed at modernizing core systems, simplifying operations, reducing risks, and enhancing customer engagement across 4 million policyholders. With more than 20 million policies currently managed on the TCS BaNCS Insurance Platform across the UK, this migration strengthens TCS’ leadership in insurance technology, BFSI digital transformation, and customer experience modernization.