Tech Mahindra to accelerate digital transformation of its customers with Celonis

Tech Mahindra and Celonis, the global leader in execution management, have introduced new solutions to further accelerate digital transformation for Tech Mahindra’s customers. The solutions include Application Service Monitoring, a Digital Customer Service Accelerator (DCSA) and a Business Support Systems (BSS) Transformation Accelerator. The newly launched solutions will support customers’ evolving digital transformation needs.

Application Service Monitoring leverages Tech Mahindra’s flexible framework to enable dynamic, start-to-finish process visualization across applications, helping to identify bottlenecks and improve performance. The Digital Customer Service Accelerator (DCSA) will transform legacy contact center operations into new age contact centers by utilizing their two most critical tools: processes and data. In addition, the Business Support Systems (BSS) Transformation Accelerator will help drive key business metrics as it improves the configure, price, quote (CPQ) journey and the inventory management process, as well as reducing the lead time for orders. Tech Mahindra will embed the BSS Transformation Accelerator as a key value-add to drive improved outcomes and customer experience.

Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “We are clearly in an exciting new era, where riding the data wave is essential for innovation and digital transformation. We are looking forward to further strengthening our long-standing partnership with Celonis and helping to maximize execution capacity in many areas across digital transformation. The Celonis CoE strengthens the deployment of Celonis’ Execution Management System (EMS) with our customers and leads customers to achieve breakthrough levels of performance.”

Tech Mahindra created a Celonis Center of Excellence (CoE) in 2019, to cater to their global clients across industries, such as Telecom, Banking, Manufacturing, Oil & Gas, Retail & CPG. The CoE was established to jointly drive accelerated digitization via data-led execution for customer business processes, and already caters to over 40 clients across the US and Europe. Resources for the CoE are spread across India and support customers to drive efficiency, topline benefits, and compliance. The CoE currently employs over 100 people with an additional 200 employees being cross-skilled.

Gene Reznik, Senior Vice President, Ecosystem & Industries, Celonis, comments: “We are very excited about the momentum coming out of our partnership with Tech Mahindra. Our joint solutions built on the Celonis Marketplace are accelerating digital and process transformation initiatives for our global customers.”

Tech Mahindra, with its focus on leveraging next-gen technologies such as 5G, blockchain, artificial intelligence and more, is empowering process transformation in entirely new ways with Celonis. As part of the NXT.NOW framework, Tech Mahindra aims to enhance human centric experiences for businesses by focusing on emerging technologies and solutions that ensure digital transformation will better meet the evolving needs of its customers.