If a specific person would like to add his opinion on a particular ongoing topic running on the platform, they have a way to initiate a discussion on a separate extended group chat attached to the channel. All the messages automatically get re-posted in this chat group once you send a message to the main channel. The concerned authorities can also pickup feedback and queries coming from their users posting on the group chat, and can act accordingly.
This feature additionally allows the participants to interact among themselves, which creates an active buzz around the latest updates provided by the company, and helps to generate pro-active conversations around it. Even if there is a misguided, or wrong information floating around the internet and your set of audiences are curiously discussing about the same, admins can jump into the group chat conversations to provide accurate information with higher authenticity.
Steps to create a Discussion Chat Group attached to your closed channel
1. Admin needs to click on the top right corner button of a channel
2. Tap on Manage Channel
3. Select Discussion followed by a button named as Add a Group
4. Tap on Create a Group
5. Insert desirable Name for your associated group chat forum
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