Thales aids mobile operators with advanced voice biometric authentication

Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience. Delivered in partnership with ID R&D, one of the recognised industry leaders in voice biometrics, this new capability further strengthens the Thales Trusted Digital Identity Platform, which already incorporates sophisticated identity document verification and advanced biometrics such as facial and fingerprint recognition.

In contrast, Thales’ automated voice matching solution is completely transparent and unobtrusive for callers and requires no input or training on the part of call centre staff. It allows the detection of fraudsters trying to impersonate customers. Thales partners with ID R&D for this voice matching solution. Callers’ voices are compared rapidly with stored voiceprints of known fraudsters and individuals associated with suspicious call patterns.

Thales voice matching also supports seamless authentication of legitimate customers. With user consent, this further opens the door to securely access personalised service offers. After a recent implementation by a leading mobile operator, Thales voice biometrics proved so effective in identifying fraudulent callers that it is now being extended to new use cases with existing user authentication, to replace login and passwords, all this whilst complying with the local regulations related to privacy.

Guillaume Lafaix, VP Mobile Connectivity Solutions at Thales, “Fraudsters are now targeting more and more remote channels like call centers to impersonate legitimate customers. But the unique characteristics of the voice therefore represent a powerful asset to fight those types of fraud. Captured effortlessly at enrollment, voice biometrics also establish a pathway for enhancing the long-term customer experience.”