Chennai-headquartered Zoho Corporation has integrated OpenAI’s ChatGPT into its Zia artificial intelligence (AI) engine. The SaaS player intends to facilitate Zia's integration with third-party intelligence, as it has done with ChatGPT. The company plans to take generative AI technology in-house in the near future to cater to the demands of its 90 million global users.
The Sridhar Vembu-led company believes this integration will model improve customer experience, add value and protect user privacy.
“The fusion of ChatGPT's generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho's deep R&D-first culture,” said Ramprakash Ramamoorthy, Director - AI Research, Zoho Corporation.
Zoho's new generative AI integrations, powered by ChatGPT, complement the broad portfolio of AI technology it already supports. This new technology has been reportedly contextually integrated into Zoho's applications and can be leveraged right away.
“We are confident that our investments in AI will significantly contribute to an increase in deal wins for our company in the future,” Ramamoorthy said.
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