Ai+ Smartphone plans to add more than 200 service centres across India and open its first exclusive Delhi facility this Diwali, alongside a new assistance app for service bookings, tracking, troubleshooting and warranty support.
Ai+ Smartphone is expanding its after-sales service infrastructure in India, with plans to take its service network beyond 1,000 centres across the country. As part of the expansion, the brand will add more than 200 service centres to its existing network of over 800 centres.
The company will also establish its first exclusive Ai+ Service Centre in Delhi this Diwali. Alongside the expansion of its physical network, Ai+ is introducing the Ai+ Assistance App, a unified digital platform aimed at bringing device support, service bookings, ticket tracking and troubleshooting assistance together in one place.
The combined expansion of physical and digital support is aimed at making after-sales service more accessible and transparent for customers, covering the journey from raising a service request through to tracking its resolution.
First exclusive service centre in Delhi
The upcoming Delhi facility will be Ai+ Smartphone’s first dedicated Service Centre in India. It will provide trained technical support, genuine spare parts, standardised repair services, software assistance, warranty support and device setup across the Ai+ smartphone portfolio.
For common service requirements, the company is targeting turnaround times ranging from same-day resolution to up to seven days, depending on the nature and complexity of the issue. The dedicated facility is expected to provide customers with a more structured service experience while supporting the brand’s expanding smartphone presence.
Commenting on the announcement, Madhav Sheth, CEO, NxtQuantum Shift Technologies (Ai+ Smartphone), said, “Building a smartphone brand goes beyond the device. At Ai+, the ownership experience is where the real relationship begins. Crossing 1,000+ service touchpoints, establishing our first exclusive service centre and introducing the Ai+ Assistance App are important steps towards making support more accessible, transparent and dependable. Our focus is simple, to ensure that wherever our customers are, reliable support is never far away.”
Ai+ Assistance App brings support together
The Ai+ Assistance App is designed to simplify the customer support process by providing greater visibility across the service lifecycle. Customers will be able to access device and warranty information, locate nearby service centres, book service requests, generate and track service tickets, and access troubleshooting assistance through the platform.
By connecting its digital support platform with the expanding physical service network, Ai+ aims to give customers greater convenience and visibility while managing service requirements. The integration is intended to allow customers to identify an issue, raise a request and monitor its progress through a single digital interface.
Expanding support beyond the point of purchase
The addition of more than 200 service centres will take Ai+ Smartphone’s network from over 800 locations to more than 1,000 service touchpoints across India. The company sees the combination of wider physical coverage and digital support as an important part of its after-sales strategy.
The exclusive Delhi Service Centre and Ai+ Assistance App mark the next phase of the brand’s after-sales expansion in India. As Ai+ continues to expand its service infrastructure alongside digital support capabilities, the initiative is focused on extending customer support throughout the ownership journey rather than limiting the relationship to the point of purchase.
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