The CMA CGM Group and Infosys entered into a 7-year strategic partnership which will simplify and transform CMA CGM's IT applications and improve customer service experience. As part of the agreement, and at the request of CMA CGM, Infosys will open a Delivery Centre in Marseilles, which will become a key hub attracting and enhancing local expertise. Infosys will also acquire CMA CGM’s Innovation and Delivery Centre in Dubai, UAE, to expand its footprint in the Middle East.
Through this partnership:
· Infosys will provide CMA CGM with the skills required to maintain its applications and develop its SAP projects. Infosys will also provide CMA CGM with new high value-added technologies that will improve its agility and responsiveness.
· As part of its ongoing digital transformation, CMA CGM will use Infosys Nia's artificial intelligence platform and its scalable automation platform, AssistEdge, to revamp its customer service, improve process execution and enhance internal performance.
These new systems will allow CMA CGM to be more flexible and innovative in a dynamic industry.
Commenting on this partnership, Rajesh Krishnamurthy, President and Head of Europe, Infosys, said, “Simplifying the technology footprint and leveraging next-generation technologies is the need of the hour for the hyper-competitive shipping and logistics industry. We look forward to helping CMA CGM leapfrog to the next-generation of software-led business innovation which is customer-friendly, cost effective and flexible. Infosys is keen to leverage its logistics industry experience and assist CMA CGM with its business transformation journey.”
On the other side, Rodolphe Saade, CEO, CMA CGM, said, “Innovation and digitalization are at the heart of our strategy. Our ambition is to create a competitive advantage by offering our customers state-of-the-art technologies. The partnership with Infosys is the key to attaining this objective. By setting up their Centre for Innovation in Marseilles, CMA CGM, as well as the region, will benefit from both their expertise and their proximity.”
Tags: CMA CGM Group, Infosys, CMA CGM's IT applications, Rajesh Krishnamurthy infosys, Rodolphe Saade CEO CMA CGM, varindia
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