Reviewing iCare’s Promise of Transparency and Efficiency

How well has Intertek’s Total Quality Assurance Platform fared in the Indian Textile Industry ?

Increasing regulatory scrutiny and heightened end-consumer expectations have led customers in the fashion and textile industries to seek systemic, data-driven, end-to-end Total Quality Assurance solutions. Amidst the barriers of transparency and traceability, Indian textile manufacturers are led to the light with the innovation of iCare, a one-stop digital portal that enables seamless management and monitoring of manufacturers’ testing processes from start to finish.

Launched in the Indian market a few months ago, the iCare portal harnesses the parent company’s (Intertek’s) science-based customer excellence advantage and removes communication barriers and improves the efficiency at which manufacturers deliver their products to market. Leveraging a network of more than 1,000 laboratories and offices and over 44,000 people in more than 100 countries, iCare is a bespoke assurance, testing, and inspection solution.

The digital platform provides customers with real-time information about the status and progress of their submitted samples through an intuitive and user-friendly interface, allowing customers to interact with us seamlessly through features such as chatbot and live chat. With just a few clicks, customers can easily perform processes such as submitting a test request, tracking job statuses, downloading reports through one centralized digital platform, accessible 24/7.

Shelly Lo, Senior Director, Marketing and Innovation, Global Softlines and Hardlines, was present in India for the launch.

At the launch of the portal, Shelly added, "The launch of iCare demonstrates Intertek's commitment to bringing cutting-edge technology and innovative solutions to our valued supplier customers. The platform has been designed with the suppliers' needs at the forefront, setting it apart in the ATIC market.”

iCare has been introduced as a market-leading digital solution specifically tailored to the needs of our manufacturing customers, setting it apart from other portals in the industry. It will empower them to effortlessly manage and monitor their projects with ease, thereby revolutionizing their experience of the quality and assurance process.

The platform reflects years of dedication to developing best-in-class digital solutions tailored to the evolving needs of the textile industry.  As Manu Gahlowt, Director, Softlines India, aptly states, "Innovation and customer-centricity have always been at the center of our strategy."

Post the launch of the portal in Gurgaon and Tiruppur, pilot customers have described the iCare platform as timesaving, easy-to-use, and useful for business, marking the industry's enthusiastic embrace of iCare.

iCare will operate alongside Intertek’s other market-leading Global Market Access, i2Q, Interlink and ToxClear solutions, enabling clients to take full advantage of the comprehensive Total Quality Assurance offerings. Intertek, iCare’s parent company, also plans to extend the service to other leading textile markets, including Bangladesh and Vietnam, soon. By combining advanced technology with science-based expertise, iCare sets a new standard for transparency, efficiency, and ease of use in Quality Assurance solutions, enabling Total Quality in a few clicks.