We have a defined roadmap of Data Technology Strategy, Platformication technology and security focus areas. It is based on four pillars. First pillar is the Zero Tolerance. The zero tolerance tower has focus areas of Availability, Standardization and Consolidation. This will ensure the setup is always available to the customer so that we can serve them 24*7.
Second Pillar is the Customer Experience. This tower will focus on innovations and implementing future technologies to enhance the customer experience by delivering the services through superior technology.
Information security is the third pillar in the roadmap which we are focusing on so that information security is given key importance from the design, build and operation phase. This also includes that everything under technology comes under compliance, gets audited, governed by the GRC team, and is protected always.
The fourth pillar is the Orchestration. Orchestration is to bring in more orientation, synergy and automation. This year we are working on many automation projects. We are working on robotic process automation so that manual dependency reduces. Automation will also help us achieve cost reduction while providing better customer service.
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