A strong end-to-end virtual infrastructure has enabled our customers to achieve business continuity through digital transformation

The workplaces are continuously adopting digital transformation as organizations are either Working from Home (WFH) or having a satellite office. A majority of organizations, which include IT companies, business process outsourcing firms, small and medium businesses, etc. have adopted WFH and this will be the new normal even after the lockdown. It is expected that by the end of 2020, most of India’s workforce is going to work from home and hence, organizations must equip themselves for the same. Team Computers is empowering its customers with robust infrastructure and solutions to enable remote working.

In a chat with VARINDIA, Ranjan Chopra, MD, Team Computers, talks about the shift towards WFH, its challenges, RWS, and much more.

There is an unprecedented spike in remote work today. How are your customers geared up for this new age of remote workforce?

Workplaces are transforming digitally more than ever. Organizations are switching to working from home (WFH) or working from satellite offices or remote locations. Users are opting for cloud applications, skipping the VPN, and enjoying the freedom to work from anywhere and everywhere.

WFHhas worked out well for a lot of companies, especially information technology (IT) and IT services. Around 90% of employees of IT companies and 70-80% of business process outsourcing firms, as well as small and medium businesses, including e-commerce, have moved to WFHsetups. This shift seems to be the new normal even after the lockdown is over. A lot of Indian start-ups aim to have most of their employees work permanently from home, following similar announcements by Facebook, Google, and Twitter announcing WFHfor their employees till 2021.

As a leading solutions provider, how is Team Computers geared to address the growing adoption of Work from Home (WFH) challenges?

At Team Computers, we provide end-to-end IT infrastructure services. We are enabling our customers to ensure business continuity through digital transformation. We are providing them with better infrastructureand solutions to facilitate remote working, collaboration solutions for seamless communication, the right devices for users, cloud services,and security solutions. We also have two command centers in Gurgaon and Bengaluru, from where we provide 24x7 IT support to our customers to keep their businesses running without worrying about the downtime.

In your view, what are some of the key challenges faced by employees while working remotely, especially in India? How are you working with Dell Technologies to help your customers sail through these challenges?

We all are living in a new world that is encouraged by digital transformation. By the end of 2020, half of the Indian workforce will be working remotely. Organizations must arm themselves with the right strategies to tackle the distractions of remote working by this time. In the first place, employees should be equipped with devices best fitfor remote work. Secondly, backend processes should be made stronger with better storage servers and secure database infrastructure. Furthermore, for coordination and better communication among the team members, there should be a common platform to interact. Last and most importantly,data security should not be compromised; one should have secure data centers to protect one's valuable information. 

Employee experience and productivity arebecoming extremely important while enabling Remote Work Solutions (RWS). Therefore, RWS is not just about devices but the entire ecosystem like displays and right peripherals too. What is your take on it?

Absolutely!If you want to work remotely, you have to embrace technology. And this applies not only to the devices like a laptop, tablet, or a smartphone but also to different types of tools installed on these devices like apps, software, etc. The entire IT ecosystem needs to enable remote working. Along with the mobility devices, companies should also have collaboration solutions in place for seamless communication between employees and enterprise-grade security to protect data from attacks like ransomware. There should be data on-premises as well as on cloud and solutions to manage these multiple platforms efficiently.

Working remotelyis also leading to crucial data being exposed to cybercriminals. How are you supporting your customer’s business-critical technology needs with Dell Technologies solutions?

Dell Technologies has solutions uniquely positioned to provide complete end-to-end virtual infrastructure solutions thatareflexible, reliable, scalable, and easy to deploy. Their VDI delivers workforce transformation by empowering end-users without compromising security while streamlining IT resources and management. We are very well experienced and positioned to provide complete edge to core to cloud solutions by Dell technologies.

To protect endpoints, we are providing VMware Carbon Black, which iscloud-native endpoint protection that prevents threats, gives actionable insights, and helps to operate faster and more effectively.

As a leading player into IT Services and Solution in the country, can you share your experience of working with Dell Technologies? How is Dell Technologies helping you address the new customer challenges with regard to RWS?

• Dell Technologies has launched RWS, i.e.,Latitude mobility solution that includes laptops, display, docking station, headsets, and other products whichare used forestablishing a perfect and effective home office setup.
• Dell Technologies has also launched few ready bundles for VDI solutions for creating virtual environments. 
• The organization has rolled out the Payment Flexibility Program, which includes 0% interest rates and up to a 180-day payment deferral.