Agentic AI to transform 10 million jobs in India by 2030: ServiceNow

Agentic AI is expected to enhance, not eliminate, roles such as system administrators and implementation consultants, with industries like manufacturing, retail, and education undergoing major transformation as AI boosts efficiency and reshapes essential workflows

India is on the brink of its largest workforce evolution, as Agentic AI — intelligent, decision-making digital agents — is expected to reshape over 10.35 million jobs by 2030, according to the 2025 ServiceNow AI Skills Research report.

This transformation is not merely about automating tasks but about redefining how work is executed. From backend clerks to platform architects, AI is stepping in to handle repetitive, rule-based responsibilities, enabling workers to focus more on innovation, strategy, and creative problem-solving. In a nation with the world’s largest youth population, this marks not just a technological pivot but a generational opportunity.

“India’s AI journey is at a defining moment,” said Sumeet Mathur, Senior VP and Managing Director at ServiceNow India. “We are not just automating jobs; we are reimagining what work means.”

Agentic AI collaborates rather than replaces, with roles like system administrators and implementation consultants being enhanced rather than eliminated. Key industries such as manufacturing (8 million roles), retail (7.6 million), and education (2.5 million) are projected to undergo the most profound shifts as AI augments efficiency and retools core workflows.

Reskilling for AI-driven future

With three million new technology jobs projected over the next five years, India is poised to lead the global AI employment surge. Positions such as data engineers, platform owners, and software developers are rapidly gaining prominence.

The report highlights that 25% of Indian enterprises are already actively integrating AI into business processes — ahead of regional peers like Singapore and Australia. Around 13.5% of tech budgets are now being allocated to AI, signaling a shift from experimentation to widespread deployment.

However, challenges remain. Data security is a persistent concern, and 26% of firms admit to uncertainty around the skill sets required for an AI-driven future. The study emphasizes the need for transparency, ethical AI governance, and cross-functional collaboration.

India’s shift toward an AI-powered economy demands rapid reskilling. Skills in ERP systems, digital strategy, data pipelines, and prototyping are gaining traction, transforming roles from help desk agents to AI strategists.

This Agentic AI wave isn't just a tech trend — it's a turning point that could shape India's future and offer a model for global transformation.