Airtel, Avaya signs partnership
2012-04-17![Airtel, Avaya signs partnership Airtel, Avaya signs partnership](https://varindia.com/storage/news/uploads/2012/04/join_hand2.gif)
Bharti Airtel Limited ("Airtel") and Avaya has signed a five-year partnership to enhance Airtel's customer capabilities across its operations. This partnership - under Avaya Communications Outsourcing Solutions, will provide contact center technology and managed services designed to increase the performance, reduce the costs and accelerate the transformation of Airtel's communications environment.
Dr. Jai Menon, Director, Global Innovation & IT, Bharti Airtel & Group CIO, Bharti said, "At Bharti Airtel, the customer is at the core of everything we do. We constantly innovate and partner with the best to offer our customers a world-class service experience at every touch point. Our partnership with Avaya is in line with the rapid evolution into the data world, and will provide superior customer service experience and extends from traditional voice based to video and social media interactions. Additionally, Avaya Communications Outsourcing Solutions will enhance our service capabilities, and help us deliver superior customer experiences across our operations."
Under the terms of the agreement, Avaya will provide a tailored contact center outsourcing environment that includes completely customized application support, billing, reporting and Service Level Agreements with remediation. In addition, Avaya will be transforming Airtel's environment to the latest contact center technology, which will allow Airtel to provide a consistent, high-quality customer experience across all its markets.
François Lançon, President, APAC, Avaya said, "Bharti Airtel is a leading integrated telecommunications company and one of India's largest and most respected business groups. Avaya has a long history of supporting Airtel's customer experience focus, and this partnership ensures we can continue to collaborate effectively together for the benefit of the company's customers across multiple geographies. With a custom-built solution for each client, Avaya Communications Outsourcing Solutions can help forward-thinking companies like Airtel to get the most out of their communications infrastructure investments."
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