Amdocs has launched the Amdocs Order Delivery Orchestrator solution, enabling service providers to better support their business customers across the order delivery lifecycle whilst providing increased agility, improved time-to-cash and reduced cost for the delivery of complex, enterprise orders. The solution supports hybrid order execution consisting of both traditional and virtual services (e.g. virtual fire wall or virtual customer premises equipment).
"To improve the business customers’ experience, service providers must develop their service delivery to span multiple fulfilment stacks, including services in virtual and hybrid networks. The new Amdocs Order Delivery Orchestrator solution is part of Amdocs’ CES suite. Along with best practices and services for specific enterprise service use cases, the new solution increases service delivery efficiencies for complex orders, whereby improving the experience of business customers and accelerating the business value for the service provider," said Rebecca Prudhomme, Vice-President for Product and Solutions Marketin, Amdocs.
The Amdocs Order Delivery Orchestrator enables dynamic, catalogue-based orchestration of complex orders across lines of business, supporting orchestration across multiple vendors’ fulfilment stacks and providing end-to-end visibility and project management capabilities. The strong orchestration and visibility capabilities provide real-time insights and conflict resolution throughout the order execution, dynamically adjusting the order, improving order delivery time, SLAs and customer satisfaction.
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