"Automation and BI will play a crucial role in business success"

Talking about the disrupting technologies , Larry Stone, Chairman, India, BT says, “The industry is going through a transformational phase of development to adapt itself as per the new technological trends. With trends like cloud computing, the “maker” community and open source will eventually propel AI into everyone’s hands. This trend is enabled by AI platform as a service (PaaS), artificial general intelligence, autonomous driving (Levels 4 and 5), autonomous mobile robots, conversational AI platforms, deep neural networks, flying autonomous vehicles, smart robots, and virtual assistants which is going to distrust the industry going forward.” 

“Automation and BI will play a crucial role in business success. New technology is transforming the way people interact with businesses – particularly advances such as voice-activated personal assistants which can understand and learn from spoken instructions to complete everyday tasks. The real value from the technology is in enabling organisations to be smarter about how they use their people. Banks are already experimenting with intelligent assistants. Virtual assistant in banks have been handling common customer issues such as mislaid credit cards or forgotten PINs. These virtual assistants quickly mine the bank’s customer service database for answers, learning more from each web chat. As these become faster and more accurate, the human agents guiding it can spend more time on the complex queries. Automation and business intelligence are also playing an increasing role behind the scenes, monitoring the market mood and customer sentiment online on web forums and public social networks,”