Challenges: Bella Vista wanted a communication solution that could ease the stay of the customers. They wanted a scalable and unified solution.
Solution: Avaya placed digital phones instead of all analog phones in the hotel. This enabled the customers to access data along with voice calls. Facilities like Caller Line Identification helped them to provide personal service to the guests, even when they call from their pre-registered mobile number with the hotel.
Testimonial: “We’ve gone with a Communications Manager from Avaya, which provides us with a hospitality-centric solution. Things that we needed in the communications manager were scalability and a unified solution. Instead of going to various vendors for different solutions, we wanted one vendor to offer all the services. Our communications platform comprises of PRI, ISDN and analog lines - all this is unified under the Avaya Communication Manager.” - Jaskirat Singh Nagra, VP, The Bella Vista
