BUILDING TRUSTED ENTERPRISE-SCALE AI IN 2026 WITH SECURITY AND GOVERNANCE

KAMAL ZUTSHI
CTO, Progressive TechServe

Progressive is well prepared to deliver enterprise-scale AI in 2026. We anticipated AI’s impact during the COVID period, when enterprises were rethinking scale and resilience, and launched the beta version of Workelevate, our Agentic AI- and NLP-driven platform for self-service and self-healing IT support. Workelevate went globally in 2022 and continues to evolve. Beyond it, AIOps is embedded across SOC, NOC, and managed services, enabling predictive detection, intelligent correlation, and automated remediation. While security and compliance are often cited as challenges, we have addressed these through ISO 9001:2015, ISO 27001:2022, SOC 2, and GDPR compliance. The primary challenge remains closing the AI skills gap to enable effective human–AI collaboration.

To manage risks like deepfakes, cyber fraud, and data privacy, we focus on building a Human Firewall. Regular training and phishing simulations help teams identify attacks that bypass traditional filters. Privacy is ensured through privacy-by-design architectures, DLP controls, secured environments, strict access policies, continuous monitoring, and leakage prevention, safeguarding data across AI, IT, and security workflows while maintaining compliance and trust.

Cloud-native and hybrid architectures underpin our AI roadmap. Cloud-native platforms deliver scale and real-time inference, while hybrid models allow clients in regulated sectors to retain sensitive data on-premise. Hosting Workelevate in India aligns with Digital India and IndiaAI, ensuring data sovereignty, compliance, and secure, scalable, automated digital operations for the nation’s growing digital economy.