Techno Funding

Capgemini launches BPO Supply Chain Management Services

by VARINDIA 2011-10-17

Capgemini has launched its Business Process Outsourcing (BPO) Supply Chain Management Services. With three key solutions - Order Management and Fulfilment, Logistics Management, and Sustainability Services - this new service line consolidates existing expertise, tools and processes to manage and optimize all facets of enterprise supply chains in a sustainable way. Capgemini will act as a supply chain orchestrator to optimize operations, collaborate with partners for multi-modal logistics services and serve client shippers independently from logistics service providers.

Hubert Giraud, CEO, Business Process Outsourcing, Capgemini, said, "Capgemini is a leading global BPO provider with a rich heritage in providing supply chain services to some of the world's largest and most complex companies. This consolidated offering brings together the wealth of knowledge, techniques and tools that Capgemini's BPO business unit has honed since its inception, to provide services to meet customers' needs in the ever-changing supply chain landscape."

Capgemini's BPO Supply Chain Management Services will offer supply chain orchestration and optimization to enable transaction processing and logistics management on behalf of its clients. At its heart, Supply Chain Management is a business process. By bringing an outsourced managed services delivery model to address supply chain issues, companies can leverage the process, technical and operational expertise that is a BPO service provider's core capability.

We believe that this relationship will considerably improve our order management and delivery performance through shorter lead times, better quality and increased efficiency, while Nokia Siemens Networks will focus more intensely on the customer facing aspects of order management," said Johannes Giloth, global head of Supply Chain, Nokia Siemens Networks.