Cognizant(NYSE) has announced that it has topped the client satisfaction and relationship rankings in KPMG’s Outsourcing 2012 study of service provider performance across Europe. In addition, the company secured top scores on several key performance indicators such as innovation, knowledge transition and governance.
The independent study evaluated 22 European IT service providers based on an assessment of more than 2,900 client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at some 1,100 of the top IT spending organizations in Western Europe were interviewed.
“Our top client satisfaction ranking across Europe in the KPMG study is a testament to our client-first culture that is at the heart of our differentiated business model and unique value proposition,” said Rajeev Mehta, Group Chief Executive, Industries and Markets, Cognizant.
Mehta added, “We remain committed to deliver a distinctly superior experience to our clients in Europe by nurturing strong client relationships and continuing investments to bring our industry-leading processes to Europe and building strong local teams and capabilities. With major structural forces impacting every industry we serve, we believe that Cognizant is uniquely positioned to help clients turn market volatility into an opportunity for competitive differentiation, transforming their businesses to drive agility, innovation, and top-line growth.”
